Hub max camera issues

[amsmartini7]

Camera not working, won’t even allow me to set it up on my display. 

I’ve tried everything, resetting display, phone on airplane mode, reconnecting wifi, privacy mode off etc etc. 

it used to work, then it stopped after my wifi was hacked with malware. I’ve got new wifi and started new accounts and it won’t work. 

[charlierawson]

I suspect it might relate to the issue that is here:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-Max-camera-won-t-work/m-p/6750...

I've been having a problem with the camera not working on the Hub Max for a while now and it's driving me mad.

I've tried the steps set out in the above thread (removing all cams from Home and then adding Hub, starting a new Home, etc.) but nothing gets me to a position where I can get the cam working on the Hub Max. Everything else still working as normal. It's been going on for years so seemingly not a priority for Google to resolve. Very frustrating.

[LovelyM]

Hello everyone, 

Thanks for reaching out. I'm sorry for this experience.

A few questions: what's the phone that you are using? What's the message that you're getting during the setup? Is the Google Nest Hub Max's camera working during video calling?

Please share to me the Cast firmware and Fuchsia version of your display. Here's how: swipe up from the bottom of the device > Choose Settings > Device information > Technical information > Look for Cast firmware and Fuchsia version. 

Looking forward to your responses.

Best, 
Lovely

[LovelyM]

Hi amsmartini7, 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,
Lovely

[LovelyM]

Hey amsmartini7, 

I haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Many thanks,
Lovely