I have two Nest minis. They intermittently got glitchy a few months back, and about 2 months ago stopped being able to do anything at all. They would respond to their wake words ("ok google"), but would think about it for a while, then respond with one of about three error messages ("something went wrong", "there's been a glitch", etc).
I've been on calls with Google Support (long calls, well-intended, but ultimately unhelpful), emails (same), and done a lot of my own diagnosing. I'm pretty sure the issue is the automatic updates the minis are receiving. I say this, because if I do a factory reset and set the devices up, they work for a short while (less than 1hr), and then become unrespsonsive again. I have clocked this behaviour multiple times.
The fact this is happening on both of the two devices I own seems to support this conclusion - that this is Google breaking its own products with its updates. Which there appears to be literally no way of stopping. If they let me stop their updates, my device would work. But their updates break the devices. This is a dictionary definition of forced obsolescence. Made all the worse by the fact Google won't replace the devices.
I'd love if anyone else has this issue for them to comment - I've got zero desire to purchase a replacement product. And if I do, you can guarantee it won't be a Google product given this experience. Google - if you can step in and sort this I'd appreciate it. I've been buying Google products since your first smartphone, but banging my head against the wall on this one is making me seriously reconsider...
