Google Nest Speaker Muffled & phasing Sound Back again....

[Sharpsa]

See link below for the previous thread on this subject....

Seems that the problem is back again. Very annoying. I've tried to restart and reset the speaker. I've restarted and reset the Google Home wi fi and powered off the modem and left it before restarting (simulating the power outage from last time).  I even left the speaker powered off for multiple days in the hope it fixed the problem.

No joy. 

These speakers sound awesome. When they are working.  So annoying.  It may be time to ditch google and go with a different option.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Speaker-muffled-and-phasing...

[wstersauce]

I have the same issue and tried similar solutions. Nothing is fixing it

[Azarco]

Hey folks,

We're sorry for the trouble this may have caused you and thanks for doing those steps — let's see what's going on.

A quick question: is it happening to all your speakers? 

Have you tried adjusting the sound settings of your speaker? If so, try these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker, or display.
2. Open the Google Home app.
3. Touch and hold your device's tile.
4. At the top right, tap Settings > Audio > Equalizer.
5. Adjust Bass and Treble level.

Let us know how it goes.

Thanks,

Alex

[Sharpsa]

Thanks for the response and suggestions.  I can confirm it occurs only with this speaker.  I only have 1 google nest speaker. the rest are the wi fi points with speakers and they always work fine no trouble. 

Changing the bass and treble has no impact whatsoever.  Not sure how it would have. The issue isn't that it loses audio bass or treble.  It loses all clarity, becomes muffled and the volume even drops slightly. It'll be like that for any length of time (pretty random) and then come back to normal before dropping out again. it does this all the time now.  

[Azarco]

Hi Sharpsa,

Got it. How far is it from your Wi-Fi router? To rule out any network related issues, have you tried setting up using a different network like mobile hotspot? 

Best,

Alex

[Sharpsa]

Its around 5 metres from the wi-fi router.  I've not used a different network. That would seem counter intuitive considering this is supposed to work with Google Home which is the wi fi I have in use.

I have moved the speaker to a totally different location to see whether that has any impact (i.e. confirm if any environmental factor was at play).  No joy.

[Azarco]

Hi Sharpsa,

We understand. Connecting it to a different network will help us in isolating if this is an issue with your Wi-Fi or with your speaker itself. If you'll get the same result even after connecting it to a different network, please fill out this form and let us know once you're done.

Thanks,

Alex

[wstersauce]

I filled out the form and haven't seen any feedback as of yet. 

All 3 of my nest hubs have the same issue. They are all on the same account. I've tried adjusting the bass and treble and turning off ultrasound. None of that works. This sounds clearly like a software issue, almost like 90% of the audio packets are being missed. Reboot is the only thing that clears the symptom but it does come back after 10 minutes or so. 

[Azarco]

Hey wstersauce,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you with your Nest Hub devices. I'll keep this thread open for a few more days, so feel free to reply if you have other questions or concerns.

Best,

Alex

[Sharpsa]

I have filled out the form as requested.  I also tried the speaker on a different network via my phone with the exact same results.  I also noticed that the sound was muffled when the Google Assistant was speaking as well as when music was playing.  I caught this on video and can send through for your reference if needed (I dont know how to attach a video file here).

[Azarco]

Hi Sharpsa,

We got your form and thanks for trying a different network. Kindly keep your lines open as our team may reach out to you. Also, please be advised that this thread will be locked after 24 hrs.

Kind regards,
Alex