Google Nest Speaker Not Working

[declamatoire]

My Google Nest Speaker suddenly stopped working.  I have tried all of the suggestions that are online and am at a loss.  What are my options now?  

I am pretty unhappy that there there does not seem to be a Google customer care phone number.

Should I assume that this speaker has just "died"?  Or might there be a possibility to get it replaced?

[MplsCustomer]

@declamatoire 

The only option for contacting Google Nest Support is to start with this link; at the end you get phone and chat options:

https://support.google.com/googlenest/gethelp

[Biggsyboi]

Would also be helpful if you described the problem. Do you plug in the speaker and there's no life from it at all? If that's the case, it's probably the transformer in the plug that's gone (more likely) than the speaker itself. If you have another speaker of the same type, swap the plugs and test.

[Muddi]

Hi declamatoire,

Thanks for posting, and apologies for the delayed response. Could you help us verify what specific Google Home or Nest speakers and displays are you referring to? Please tell us more details about your concern so we can help you properly.

@MplsCustomer and @Biggsyboi: I appreciate your help here!

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[declamatoire]

I've seen responses.  Nothing so far has solved my issue.  This is ridiculous.

[Biggsyboi]

In fairness, you haven't really described your problem. Is the speaker completely dead? or is it just not connecting to WiFi?

If it's dead, did you change the plug over with a working nest speaker with the same power cord?

[Muddi]

Hi declamatoire,

Thanks for coming back to us. Could you tell us more about the issue? Does it turn on? Does it have issues doing your commands? Also, which specific Nest speaker do you have (Nest Mini, Audio, Nest Hub 1st or 2nd gen, Hub Max)?

@Biggsyboi: Thanks for trying to help.

Cheers,

Muddi

[Muddi]

Hey declamatoire,

How was your device? Let us know if you still need help and we're glad to further assist you.
 

Cheers,

Muddi

[Muddi]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi