Google Nest Speakers Not Updating Firmware

[MrJinx]

I'm having firmware issues with several Nest speakers. I've contacted Google's help department. Unfortunately, they are completely useless. 
I see other threads with similar firmware issues. 

[Muddi]

Hi MrJinx,

I understand how you feel. Your case has been forwarded with our higher tier of support. I'll keep the thread open, and update you as soon as we got an update from the team.

Cheers,

Muddi

[MrJinx]

thank you. because of the way ive been treated by your higher tier of support, i won't hold my breath. 

[Muddi]

Hey MrJinx,

Just a quick update on case ID: 0-4159000033025. As mentioned in my previous post. You can leave on the Preview Program anytime but you will need to wait for the next production firmware to be pushed to officially exit the program. For now, the best thing to do is to send feedback.

Thanks for understanding.

Cheers,

Muddi

[MrJinx]

where do i send the feedback?

[Muddi]

Hey MrJinx,

You can send feedback using your Nest speakers by saying "Hey Google, send feedback" followed by a brief description of the issue. You can also send feedback using the Google Home app. Click here to learn more.

Hope this helps.

Cheers,

Muddi

[MrJinx]

you have all my information. i've filled out forms. answered the same questions over and over again. my feedback is google support is terrible. stick that in your sock

[MrJinx]

this is the fourth day with the google nest wifi pro. today the speakers started to drop or not connect. geez,....

[Muddi]

Hey MrJinx,

Your feedback is highly appreciated and this will help us to make our product and services even better. To confirm, are you having issues with other devices as well while connected to your Nest WiFi pro?

Cheers,

Muddi
 

[MrJinx]

yes, im having issues while im connected to my nest pro wifi. for example, stop casting sometimes does not stop the cast. 

also, when playing from youtube music on my pc, i experience more delays streaming. 

[Muddi]

Hey MrJinx,

I see. Have you tried calling Google WiFi support to check your connection?

Cheers,

Muddi

[MrJinx]

good morning,

yes, i've called support. they've given me the same run-around and non-answers you have. another waste of time. 

I'll repeat myself. the google wifi will only support a few speakers. maybe six or eight unpaired non group speakers. also, the home UI has more problems while using the google wifi. 

when troubleshooting the home app, the google wifi device is limited to the number of speakers.

to the best of my knowledge, the google nest pro allows more speakers with less home UI issues. 

[MrJinx]

good morning,

another Home UI problem. I tried to forward to the next song. the UI failed. I tried to pause the song from the Home UI. It failed. Please log and notify your support team

[MrJinx]

after restarting my phone, the home UI is working again. however, restarting my phone should not be the solution. do your job and fix your bad software. 

[MrJinx]

all was well until today. speaker groups are not connecting. speakers are dropping. stereo pairs are not playing. what did you guys do? this is ridiculous. all was working better from my nest pro wifi until today. what did you do? i can't believe you guys can't do your job. 

here are speed tests. 

[MrJinx]

after restarting my phone again, the speakers are working properly. what is up with the HOME app? it's garbage.

here are the speed tests

[MrJinx]

good morning

what are you guys doing to my speaker groups this morning? my speakers are dropping. what are you doing?

[MrJinx]

good morning

i havent heard from anyone in four days. I'm still having issues with my speak groups dropping. what are you guys doing to fix this problem? the problems are getting worse. do your job

[Muddi]

Hey MrJinx,

My apologies for the delays. To confirm, have you tried reaching out with your network provider since you mentioned that you're experiencing delays when playing music on your computer.

Cheers,

Muddi

[MrJinx]

i have not mentioned delays from playing my computer. 

[MrJinx]

Google products are garbage. Google IT is trash. The products do not work consistently. 

[Muddi]

Hey MrJinx,

I believe you mentioned that in your post last January 04, that you're experiencing delays when playing YouTube from your PC. Moving forward, did you had the chance to contact Google WiFi support?

Cheers,

Muddi

[MrJinx]

yes, i have. i have three support tickets with them. and guess, they have not contacted me. go figure. 

[Muddi]

Hey MrJinx,

Sorry to hear that. Please share the case ID's so I can check and follow up with our WiFi Team.

Cheers,

Muddi

[MrJinx]

good morning,

which cases? didn't you merge them all into one ticket?

[Princesss]

Hi MrJinx,

I understand that you have filled out several forms, however, those are diferent issues. With regards to this, we would like to ask you to fill out this form so we can address the issues on your firmware not updating. Also, by any chance, do you have a Case ID from the previous form you filled out?

Best,

Princess

[MrJinx]

Please close this issue.

[Princesss]

Hi MrJinx,

We understand. If you need any help, you know where to find us. Feel free to start a new post anytime.

Best,

Princess