Google Nest and Google Home not playing TripleM Melbourne all of a sudden… again!

[DevDes]

Google Nest and Google Home not playing TripleM Melbourne all of a sudden… again!
instead when asked to play Triple M Melbourne, it plays Triple M Hobart.

[lusvin]

Hi @DevDes,

Thank you for posting in the community. I'm sorry to hear that your Google Home device is not playing TripleM Melbourne; let me help you with this.

I would like to ask you some questions to gather more information about the concern you have and, in that way, look for a solution:

• What type of speaker do you have?
• What troubleshooting steps have you already tried?
• Do you have the same experience if you play another radio?
• Are there any error messages or notifications related to voice recognition?
• Do you pay for this radio service, or is it free?
• If you pay for the radio service, is it linked in the Google Home app?
• Are you using the Google Home app or another one?

I will be waiting for your response. 

Best regards, 

Lusvin.

[DevDes]

Hi, we have Google Nest Minis and also Google Nest Hub. Troubleshooting... turned off/on, reconnected via Google Home, restarted wi/fi. No error messages, Google just plasy Triple M Hobart, instead of Melbourne... no problem previously.  It used to play through RadioApp... Google would say "now playing Triple M Melbourne through RadioApp".

[lusvin]

Hi @DevDes,

Thank you for your reply and the detailed information. This one is really helpful in the resolution of your case.

Following your responses, let’s try the following steps:

• Ask for the station in a different way. For example, if the name didn't work, try the call sign or frequency.
• Add more specific information, such as 'on [radio service]', to your request.
• When you use the frequency, add the name of a nearby city.

Let me know how it goes. 

Best regards,

Lusvin.