cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Nest doesn't play radio alarm

Spooky
Community Member

I used to have a radio alarm that would play a radio station every morning and it has stopped working a few months ago.  When the radio alarm is set to go off, it gives the response 'Something went wrong.  When you're ready, give it another try'.  If I ask it to play a radio station, there is no issue (only when I set the radio station as an alarm).  I have reset the device multiple times and it has not resolved the problem.  I have a Google Home speaker and a Google Home Mini that work if I set a radio alarm so its not something related to my network.

Software Version: 45.1.15.450549110

System Firmware: 6.20211109.3166240

Cast Firmware: 1.60.305621

Language: English (United States)

Country Code: CA

Google Home Version: 2.56.1.11

7 REPLIES 7

Azarco
Community Specialist
Community Specialist

Hey Spooky,

 

Thanks for visiting the Community and we're sorry for the trouble this may have caused you — let's figure this out.

 

Are you getting the same result when setting up other alarms like general and music alarms? Also, to confirm, what Google Nest device is affected? make sure your Google Home and Google Assistant apps are updated.

 

Best,

Alex

Spooky
Community Member

Hello,

I have no problem setting a regular alarm, it is only the radio alarm (via TuneIn) that is not working.  This happened about a year ago and it stopped working for about a month and then it started working again.  The problem has come back and hasn't been working for the last couple of months now.

The device that is not working is a Google Next Hub (1st Gen).

Google Home Version 2.56.1.11 (Current)

Google Assistant Version 13.31.21.26.arm64 (Current)

Azarco
Community Specialist
Community Specialist

Hi Spooky,

 

Thanks for the information. Could you also provide the cast firmware and software version of your Nest Hub?

 

 

  1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap and hold the device.
  4. Select Settings > Device information.
  5. Under Technical information, find Cast firmware: X.XXX.XXXXX. If the device is on Fuchsia, check for System firmware version: X.XXXXXXXX.X.XXXXXXX.

Cheers,

Alex

Spooky
Community Member

Hello,

All of that info was in my original post.

Software Version: 45.1.15.450549110

System Firmware: 6.20211109.3166240

Cast Firmware: 1.60.305621

Language: English (United States)

Country Code: CA

Google Home Version: 2.56.1.11

Azarco
Community Specialist
Community Specialist

Hi Spooky,

 

Oops, my bad! Sorry for asking the same information. We'd be happy to take a look into this for you, could you fill out this form and let us know once you're done. 

 

Kind regards,

Alex

Spooky
Community Member

Hello Alex,

I have filled out the form.  Thanx for the help so far.

Princesss
Community Specialist
Community Specialist

Hi Spooky,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess