08-24-2022 11:54 AM
I used to have a radio alarm that would play a radio station every morning and it has stopped working a few months ago. When the radio alarm is set to go off, it gives the response 'Something went wrong. When you're ready, give it another try'. If I ask it to play a radio station, there is no issue (only when I set the radio station as an alarm). I have reset the device multiple times and it has not resolved the problem. I have a Google Home speaker and a Google Home Mini that work if I set a radio alarm so its not something related to my network.
Software Version: 45.1.15.450549110
System Firmware: 6.20211109.3166240
Cast Firmware: 1.60.305621
Language: English (United States)
Country Code: CA
Google Home Version: 2.56.1.11
08-29-2022 01:00 PM
Hey Spooky,
Thanks for visiting the Community and we're sorry for the trouble this may have caused you — let's figure this out.
Are you getting the same result when setting up other alarms like general and music alarms? Also, to confirm, what Google Nest device is affected? make sure your Google Home and Google Assistant apps are updated.
Best,
Alex
08-29-2022 06:39 PM
Hello,
I have no problem setting a regular alarm, it is only the radio alarm (via TuneIn) that is not working. This happened about a year ago and it stopped working for about a month and then it started working again. The problem has come back and hasn't been working for the last couple of months now.
The device that is not working is a Google Next Hub (1st Gen).
Google Home Version 2.56.1.11 (Current)
Google Assistant Version 13.31.21.26.arm64 (Current)
08-30-2022 02:16 PM
Hi Spooky,
Thanks for the information. Could you also provide the cast firmware and software version of your Nest Hub?
Cheers,
Alex
08-30-2022 03:32 PM
Hello,
All of that info was in my original post.
Software Version: 45.1.15.450549110
System Firmware: 6.20211109.3166240
Cast Firmware: 1.60.305621
Language: English (United States)
Country Code: CA
Google Home Version: 2.56.1.11
08-30-2022 05:08 PM
Hi Spooky,
Oops, my bad! Sorry for asking the same information. We'd be happy to take a look into this for you, could you fill out this form and let us know once you're done.
Kind regards,
Alex
08-30-2022 05:20 PM
Hello Alex,
I have filled out the form. Thanx for the help so far.
08-30-2022 06:09 PM
Hi Spooky,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess