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Spotify not linking

LillErik13
Community Member

Hi, I’m having problem connecting Spotify to my nest mini. When I try linking them it just says “A problem arose. Try again later”. I have tried a lot of different things but nothing have worked. Pls help me.

20 REPLIES 20

Princesss
Community Specialist
Community Specialist

Hi LillErik13,

 

Thanks for reaching out.

 

Sorry to hear that you're experiencing issues on linking your Spotify to your Google Nest Mini.

 

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. At the top right, tap your account.
  4. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  5. Go back to the home screen, and at the top left, tap Add Music.
  6. To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
  7. To link functionality:
    1. For YouTube, your accounts are automatically linked when you link your Google Account to your speaker or display.
    2. For Spotify, Apple Music, Pandora, and others, you'll need to link your accounts.
      • To connect your account, tap a music service Link account sign in or sign up for the service and follow the in-app steps.
      • To unlink an account, tap Unlink Unlink account.

Note: For all services, speakers and displays currently support a single account per streaming service.

 

Hope this helps.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi LillErik13,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Yes I saw it and tried it but it didn’t work, you got any other ideas?

Muddi
Community Specialist
Community Specialist

Hey LillErik13,

 

Chiming in to ensure everything is covered here. To confirm, have you tried using a different phone/tablet? Also, what country are you located in?

 

Cheers,

Muddi

Asm9855
Community Member

Same issue as above poster.

 

tried different phone, reinstalling Home/a Spotify apps. 

USA

Princesss
Community Specialist
Community Specialist

Hi Asm9855,


Thanks for responding. Have you tried to perform a complete reset to your Google Nest Mini? Let's go ahead and try that to see if you will get the same prompt.

 

Keep me posted.

 

Best,

Princess

LillErik13
Community Member

Yes, I have tried different phones and I’m located in Sweden.

Princesss
Community Specialist
Community Specialist

Hi LillErik13,

 

Could you please try to set your phone's language to English US to see if Spotify would be available as an option?

 

Let me know how it goes.

 

Best,

Princess

I tried setting it to English but nothing happened

Muddi
Community Specialist
Community Specialist

Hey LillErik13,

 

Could you tell us the make and model of your phone.

 

Cheers,

Muddi

LillErik13
Community Member

I use a IPhone X

Muddi
Community Specialist
Community Specialist

Hey LillErik13,

 

Thank you! Please try these steps below:

 

  1. Use a computer or phone.
  2. Open a browser and go to this link.
  3. Make sure to log in to the same account you use for your Google Nest Mini.
  4. Scroll down at the bottom to find "Signing in to other sites."
  5. Tap "Linked Accounts."
  6. Tap unlink Spotify. Once done, try to relink your Spotify account again.

 

Keep us posted.

 

Cheers,

Muddi

LillErik13
Community Member

My Spotify isn’t linked so I can’t unlink it.

Princesss
Community Specialist
Community Specialist

Hi LillErik13,

 

Could you please select first "No Default Player" and reboot the Google Nest Mini as well as the Home app. After that, follow the steps posted above and let's see how it goes.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi LillErik13,

 

Chiming in, to see if the troubleshooting steps shared helped? Let us know by updating the thread, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey LillErik13,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

LeRoyAK
Community Member

Same problem and am located in the U.S. 

LeRoyAK
Community Member

Update: after struggling with this for weeks, I finally linked Spotify. I've been trying using my iPhone SE (iOS 15.6) and it was not working – right after I would press 'link' in the Google Home app, the Spotify app would briefly flash across my screen, I'd see a check mark, and then I'd be taken back Google Home where Spotify was still not linked.

I downloaded Google Home on my iPad Air (4th Gen, iOS 15.6) and tried linking Spotify and it worked!  

Azarco
Community Specialist
Community Specialist

Hey LeRoyAK,

 

Thanks for updating the Community forum of your resolution — it's a big help! We'll keep this thread open so that we can check with other users if your resolution works for them. 

 

Cheers,

Alex

Asm9855
Community Member

Got it working on my end.

 

things I tried (that didn’t work):

- revoking Spotify Google permission, and then relinking

- uninstalling Spotify and Google home, reinstalling and then relinking 

- rebooting phone

- making sure Home and Spotify and iOS fully updated

- trying on WiFi and on cellular

what worked for me just now:

- deleted Spotify from my iphone (but kept Google Home app installed)

- revokes Google permission from Spotify (https://www.spotify.com/us/account/apps/?_ga=2.50686368.824755893.1660862489-679090592.1643390638)

- then relinked Google Home w Spotify. Instead of kicking the auth into the Spotify app, it did it over the web and was able to link successfully 

- I reinstalled Spotify app, and everything works as it should