Hi there I have been having problems with my Google Nest hub where it would not connect to the camera through the Nest or Google home app on my iPhone (which for about a year previously was working fine). I thought I would try removing the device from my home network (through the Google home app)then re-add it as a new device. This only made my problem worse, I reconnected the device to my home network (google home network) but when I try to set up the Nest camera it give me the error that the device is still linked to another account. I try to go to the device settings on my Google home app, it gives me the error that is “cannot connect to cloud”. Any suggestions on how to resolve this.
Thanks for posting in the Community.
@RachelGomez123, thanks for always helping us out.
@Trevor27, @rkao1832, we appreciate all your efforts on trying the steps. Has anyone here already tried using a different phone to check the Nest app? Also, could you please send us a screenshot of what's the exact display you're getting so we can check on it further? We'd love to know more!
Keep us posted.
Yes this was the same thing I experienced. Just by circumstance last night I tried to connect to my google max hub while I was not on my home wifi, I was actually out on the home and it connected. I then was able to disconnect it from my home account once again. I then restored it to factory settings, reaped it to my google home account (which was the easy part) then rebooted it and was able to finally get the nest cam to work.
Thanks for keeping this thread up to date.
@rkao1832, glad to know that it's already working on your end!
For others who are still experiencing the same thing, feel free to follow the steps provided by @rkao1832 and let us know if it worked. Feel free to respond to this, otherwise we'll lock the thread shortly.