Google Nest mini needs to be asked 3 times

[AliHill27]

My Google Nest mini needs to be asked 3 or 4 times before it responds. I have 3 nests on my home wifi and 2 of them won't respond anymore. They used to work! Any ideas? I've tried all the re-booting and switching wifi off/on again etc. I'm fearing i might need to move away from Google as the basic functions just don't respond eg play radio 5, set alarm etc. 

[Alex_S]

Hi AliHill27,

I know how it feels when something isn’t working the way it should. Let’s further look into it. Perform a factory reset on your Google Home devices, then set them up. Let me know how it goes.

Regards,
Alex

[AliHill27]

Hello Alex, 

Thanks for replying. We unplugged 2 of the 3 Google Nest minis, and did a factory reset on the remaining one. It seemed better initially (responding first time to requests) but within an hour or so has reverted to taking 3/4 tries before response. 

Could it be security setting on our wifi or something?

Thanks

Ali

[Alex_S]

Hi there,

Oh no! Try to configure your router settings. Follow the Advanced troubleshooting steps here. Let’s also change the DNS server to 8.8.8.8 and 8.8.4.4. Reboot the router and your Google Nest Mini devices.

Keep us posted.

Best,
Alex

[AliHill27]

Hello Alex,

Thanks for the above tips. Miraculously, it has started working perfectly BEFORE i tried any of your suggestions. I'm not sure if you prompted a fix to be pushed up but either way - THANK YOU! This has not been working for months and now even the broadcast function (which broke first) is back. 

Just FYI - but it seemed to stop working properly when we switched broadband provider so maybe it was a config thing that has now been addressed?

Thanks for your help!

Ali

[Alex_S]

Hello Ali,

Yay—that’s good to hear! We appreciate your patience in working on troubleshooting steps with us. I really can’t say what happened, but since you mentioned you switched broadband providers, it could be something with it. Even so, I’m glad that it’s up and working.

Have a good one!

Cheers,
Alex