That seems to suggest your phone isn't able to communicate with your Google Nest Mini properly.
- Is it just your phone that has the issue?
- Do any other phones or tablets connected to your Wi-Fi have the issue?
- Are you using any Wi-Fi repeaters or extenders?
In any case, here are some steps we recommend to resolve these kinds of issues.
Step 1: Things to check on your phone or tablet
- Turn on Wi-Fi and Bluetooth.
- Turn off VPNs or proxy settings or apps.
To provide confidentiality or other features, some Virtual Private Networks (VPNs) route communications from your phone or tablet through something called a VPN tunnel, which might interfere.
- If you’re using an iPhone or iPad, open the settings app then:
- Tap your name at the top > iCloud > Private Relay > Off.
Private Relay routes communications through Apple servers before the rest of the Internet, which might interfere.
- Tap back to the main settings screen > Privacy & Security > Local Network > Enable Google Home.
By default, apps on iOS are blocked from accessing other devices on your local network. To be able to communicate with your device, you'll need to grant the Google Home app access to the local network on your iOS device.
- Make sure you’re using a recent version of your phone or tablet’s operating system, by checking your phone’s settings for any updates.
- Make sure you're using the latest version of the Google Home app, by checking the Google Play Store or Apple App Store for any updates.
- Reboot your phone or tablet, usually by pressing and holding its power button.
Step 2: Advanced troubleshooting
If you’re still experiencing issues at this stage, it’s possible your Wi-Fi router has a setting enabled that is preventing your devices from communicating with each other properly. Refer to the manual or documentation that came with your Wi-Fi router or consult the manufacturer’s support website to check the following settings on your router are set correctly.
Enable:
- Universal Plug and Play (UPnP)
- Multicast
- Internet Group Management Protocol (IGMP)
Disable:
- AP/client isolation
- Virtual private networks (VPNs)
- Proxy servers
- Internet Group Management Protocol (IGMP) Proxy
- MAC Address Filtering
Note that all Wi-Fi routers are different, so each setting may or may not be applicable to your particular router. Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have any questions or need assistance, we recommend you check your router manual or online support documentation, or contact your Internet Service Provider or router manufacturer.
