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Google Nest mini shows as disconnected in Google Home

oliverwm
Community Member

I have a Google Nest mini connected to the Google Home app on iOS. When I open the device in the Google Home app, it shows a 'Disconnected device' screen.

I have exhausted every troubleshooting option I can think of, including:

  • Factory reset nest mini and set up again
    • Immediately after setting it up, it shows as 'Disconnected' in the Home app
  • Changed wifi router settings to disable band steering so that there is a dedicated 2.4GHz band network, connected Nest to this network
    • Did another factory reset of the mini afterwards, set up again, same result
  • Turned the wifi router and Nest off and on again
    • Same result

The nest mini is definitely connected to the wifi network. It works with voice commands. It can play music on Spotify (and while playing music, shows up as a device within Spotify).

It just does not work with the Google Home app. This is becoming very frustrating! Is there a fix for this? I can't provide info such as the firmware version, as this would normally be shown in the Home app.

Thanks,

Oliver

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

That seems to suggest your phone isn't able to communicate with your Google Nest Mini properly.

  • Is it just your phone that has the issue?
  • Do any other phones or tablets connected to your Wi-Fi have the issue? 
  • Are you using any Wi-Fi repeaters or extenders?

In any case, here are some steps we recommend to resolve these kinds of issues. 

Step 1:  Things to check on your phone or tablet

  1. Turn on Wi-Fi and Bluetooth.
  2. Turn off VPNs or proxy settings or apps.
    To provide confidentiality or other features, some Virtual Private Networks (VPNs) route communications from your phone or tablet through something called a VPN tunnel, which might interfere.
  3. If you’re using an iPhone or iPad, open the settings app then:
    • Tap your name at the top > iCloud > Private Relay > Off.
      Private Relay routes communications through Apple servers before the rest of the Internet, which might interfere.
    • Tap back to the main settings screen > Privacy & Security > Local Network > Enable Google Home.
      By default, apps on iOS are blocked from accessing other devices on your local network. To be able to communicate with your device, you'll need to grant the Google Home app access to the local network on your iOS device.
  4. Make sure you’re using a recent version of your phone or tablet’s operating system, by checking your phone’s settings for any updates.
  5. Make sure you're using the latest version of the Google Home app, by checking the Google Play Store or Apple App Store for any updates.
  6. Reboot your phone or tablet, usually by pressing and holding its power button.


Step 2:  Advanced troubleshooting

If you’re still experiencing issues at this stage, it’s possible your Wi-Fi router has a setting enabled that is preventing your devices from communicating with each other properly. Refer to the manual or documentation that came with your Wi-Fi router or consult the manufacturer’s support website to check the following settings on your router are set correctly.

Enable

  • Universal Plug and Play (UPnP)
  • Multicast
  • Internet Group Management Protocol (IGMP)

Disable:

  • AP/client isolation
  • Virtual private networks (VPNs) 
  • Proxy servers
  • Internet Group Management Protocol (IGMP) Proxy
  • MAC Address Filtering

Note that all Wi-Fi routers are different, so each setting may or may not be applicable to your particular router. Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you have any questions or need assistance, we recommend you check your router manual or online support documentation, or contact your Internet Service Provider or router manufacturer.

oliverwm
Community Member

Thanks @David_K .

All my phone settings are fine per what you described,. These issue occur across multiple iOS devices. I was also able to use Google Home with a different nest mini at my previous house just fine on this same phone, so I don't think the phone is the issue.

I will work through those router settings in the hope of being able to get this working. Your advice is appreciated! 🙂

LovelyM
Community Specialist
Community Specialist

Hi folks, 

I appreciate your help, @David_K.

@oliverwm, I wanted to check if you were able to get your Google Nest Mini connected again on your Google Home app after configuring the router settings. Let me know if you still need help so I can further assist you.

Best, 
Lovely 

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Thanks,

Juni

oliverwm
Community Member

Update:

 

I reset my router to factory settings, and since then, the Google Nest has worked in the Google Home app.

 

Unfortunately the default router settings include band steering, so my other smart devices that only work on 2.4ghz now have issues where they frequently disconnect. Not an ideal solution but it appears to be a problem with the router.

 

 Thanks for the help!

Juni
Community Specialist
Community Specialist

Hi oliverwm

 

Understood! Let us know if you have other questions or concerns; otherwise, we will be locking this thread after 24 hours. 

 

Thanks,

Juni