Google Nest not connecting with new fiber network

[MegFab]

Hi-

I have a 2020 Google Nest Audio speaker that was working fine until I had fiber installed and then it disconnected. I have done everything to reconnect it- factory reset, unplug 10 times, etc. I contacted Fidium and they also tried to troubleshoot it with me. I uninstalled and reinstalled the Google Home app, Fidum reset my modem, etc. What else can I do?

[maedacortez]

Hi MegFab,

Thanks for reaching out! I understand your Nest Audio isn't connecting to the Wi-Fi network. I know this can be frustrating when your speaker can't connect. No worries, I'm here to help!

Here's a link to the troubleshooting steps for My speaker or display is not connecting to Wi-Fi. This will guide you through connecting your speaker to the Wi-Fi network.

I hope this helps! And let me know if you have any other questions.

Regards, 

Manuel

[MegFab]

Unfortunately, I have already tried all of those steps to no avail. Is my 2020 device too old for my new fiber network?

[maedacortez]

HI MegFab,

Thanks for replying and for trying the steps, about your question if the Nest Audio is compatible with you new fiber network the answer is yes it is compatible, now please fill out this form once you fill out the form one of our specialist will contact with you by email for further assistance.

Let me know once you fill out the form,

Regards,

Manuel