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Google Nest translation - only one direction

vonbodungenp
Community Member

I just purchased a google nest and was excited to try Interpreter mode.  However, the translation is only ever from English to another language.  It won't translate back and forth between two speakers (languages) as is described in the support information. 

  1. When you hear the tone, start speaking in either language. You don’t have to alternate between languages for interpreter mode to work.

      2. On a Smart Display, you’ll both see and hear the translated conversation.

Even if I ask it to translate from Spanish to English, it will still only translate from English to Spanish.  I have tried with a number of different languages, and different native speakers, and it is always the same.  Does anyone know how I can enable back and forth translation?

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @vonbodungenp 

Must admit I never tried it but did you check out THIS website?

Translate a conversation

  1. Say "Hey Google..."
  2. Say a command, like:
    • "...Be my Italian interpreter"
    • "...Interpret from Polish to Dutch"
    • "...Chinese interpreter"
    • "...Turn on interpreter mode"
  3. If you haven’t identified languages, choose which languages you want to use.
  4. When you hear the tone, start speaking in either language. You don’t have to alternate between languages for interpreter mode to work.

Thanks for your reply.  I have looked at that website before and followed the directions, but every time I try, the interpreter mode only translates from English.

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@RXShorty, thank you for the help and the correct link you provided.

 

@ vonbodungenp, I know how it feels if something’s not going the way it should but let’s take a look at this since translating/interpreting from English to other languages work and it should also work the other way around.

 

By the way, what are the exact commands you have given? Could you specify which Google Home/Nest devices work with interpreter mode? Also, articulate the words and limit extra noise so the device can determine which language is being spoken. If you’re translating between two languages that share words, your device may not be able to tell which language you’re speaking.

 

Open this link again and follow the instructions on how to disable and re-enable interpreter mode.

 

Keep me posted.

 

Regards,

Dan

Crusty_OO7
Community Member

Same problem here. It says something went wrong when i instruct google to translate from another language 

Azarco
Community Specialist
Community Specialist

Hey Crusty_OO7,

 

Did you have a chance to visit the shared link above? When you're using the interpreter mode, you can only use one language at a time. You need to stop the interpreter mode first so that you can use a different language.

 

Keep us posted.

 

Thanks,

Alex