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I don't want Next making calls for me

marrtw
Community Member

I only use my cell phone to make calls and don't want Nest to try to make the call when I say "Hey Google, call xyz...".  How do I stop Nest from making ANY calls for me?  This seem so simple.  Would you really want the entire room to listen to your calls?  I must be missing something fundamental but can't find the answer.

4 REPLIES 4

marrtw
Community Member

Sorry, subject should say "Nest", not "Next."

Azarco
Community Specialist
Community Specialist

Hi marrtw,

 

Thanks for reaching out.

 

While we don't have a way to disable the calling feature of your Nest devices, you can either mute them if you're going to make calls on your phone so that it will not hear you or adjust it's sensitivity. Here are the steps:

 

  1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app.
  3. Tap the device card of the preferred speaker or display.
  4. At the top right, tap Settings > Audio > “Hey Google” sensitivity.
  5. Use the slider to raise or lower the device's sensitivity to make it more or less responsive to "Hey Google".

Hope this helps.

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess