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Google Speaker Groups not working

MsLevis
Community Member

I'm also having similar problems-  Have mix of Google audio cast and google enabled speakers across the house- most of the time casting doesn't work - If I go into the home app the groups are disappearing and re-appearing alot- I'll select a group that worked the day before and only one speaker plays - it still shows all devices playing-  I can try it a few times- go in and out of the google home app and try to force it that way- sometimes it works, sometimes it doesn't - all the firmware is up to date and it's just SOOOOO frustrating -  I even went and got a new google home speaker thinking maybe gen1 was causing an issue- nope still same problem-  COME ON GOOGLE!!!  

234 REPLIES 234

DanS
Community Member

I've found that making changes to your groups gets everything confused.  I added 3 Nest speakers and moved several of my older minis and home devices around.  After changing my groups around, none of them would work any more.  If I tried playing music playlists to any group, only the speaker that took the request would play.  What finally worked for me was to restart "ALL" of my speakers (minis, homes and nest speakers).  The next day, it was all working again.

GarrettDS
Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

 

I understand that it can be frustrating when your speaker groups aren't working like you want them to but I wanted to stop by and see how I could help. 

 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

Great thanks! So much!! I’ve confirmed all devices are on latest firmware. I’ve rebooted all devices and  my network again... right now it's stable- but this usually only lasts for a few days... 

Hi Garrett,

 

New issue here. I’ve added my Samsung Q950A Soundbar to Google home. It appears in the list of devices in my “Family Room”. However, when I go to create a speaker group with the sound bar and my Nest Hub, the Q950A soundbar does not appear in the list of speakers to select to create the group. Any ideas on how to get the 950a to appear  in the speaker group list of options?

lmduck
Community Member

I have the same problem too.  I setup my network as an Asus AIMesh, so I have several routers around the house that are connected to each other.  I think my problem is that the google speakers connect to different devices and different bands. Even though the main router sees it as one single network, I don't think Google home does.

lmduck
Community Member

Yes, I use ASUS AImesh and I have this issue. I have tested several scenarios. It seems to work best with both 2.4 and 5Ghz bands setup in the 40mhz frequency only.

Eliforp
Community Member

I just experienced the same issue with all my Google devices after installing Wi-Fi repeaters.  The repeaters connect to the network via wire and repeat the same Wi-Fi network throughout the house.   This is a Google software issue.  

Josh86
Community Member

Well, as we now find out more and more about Sonos successful lawsuit against Google I think we can all feel justified that we knew something was up with google's speaker groups and there recent issues. My question is, what compensation will Google provide for the customers who purchased numerous Google home speakers under the presumption they would work as advertised, specifically as a relatively inexpensive way to have wifi connected speakers throughout the home ( one of three patent infringements Google lost).  They already pulled Google home minis from the shelves and I'm hearing rumors they may need to completely re do their line of smart speakers to comply with the ruling.  

 

We all lose.  I wonder if Google home minis are useful as urinal cakes?

Jdurand
Community Member

Josh86, while your concept is interesting you will find there are almost no issues whatsoever with speaker groups if your network is simply controlled by a single router.  The vast majority of issues occur when using a mesh network or range extenders therefore your argument does not stand.  I will say that Google has done a piss poor job of adapting to mesh networks or at least publishing network configuration requirements for using speaker groups and are staying mute on the topic but I think that it is simply due to their engineers and their management whom I think are lazy, unprofessional, overpaid losers!

Josh86
Community Member

Oh how I wish you were right about it being such a simple fix. I really, really do.  But youre incorrect. I've never had a mesh network, and I've only had a single router. This worked perfectly for about a year and a half, and then not. I've tried everything( at different homes, in different locations, in Canada and the US.) Every place has the same speaker groups issue. Which is why I'm here with thousands of others posting about google's now failure of a product.  

Same here. I’m super close to calling Google to start ranting to their people. This is so frustrating.

Read up about the lawsuit... It's the real deal, I'm afraid... 

Used to be not all devices in the group would play. I could add the devices through my home hub. So although a pain not really catastrophic. However, My speaker groups have been working properly for a while now. Sure I can’t set volume at the group level but I can live with it for now. 
one other point I would like to make… I used to be really impressed with the user support I got from google for my google home products. But it really fell off after the NEST rebranding. Now it’s hard to get any response. Anyone else have that experience?

Same experience here RE: Customer Service. Can't get a response for "help" within the app, and when I call in, I just get out on hold until I eventually hang up. Even tried the call back option and no one responded. They used to have great CS...

So I was able to fix my groups. I have them all connected on the Google Mesh. Randomly stopped working a few weeks back when I moved a couple speakers to different rooms and renamed them (at that time I deleted my groups and rebuilt with the new speaker names). Not sure if this will work for others, but I went in and removed every speaker and speaker group from my Google Home App, unplugged every speaker as well, then plugged them in one by one and readdded them. Some asked to be re-linked (which only takes a second) and some just asked what room to be added to. Not sure why the difference. Once I had them all added back in, I built the speaker groups again (upstairs, downstairs, deck, all) and they seem to be working fine both casting from my phone and via voice command. Good luck everyone. Still hoping Google CS gets back to the way it was. It was a huge asset for those of us who don't want to troubleshoot ourselves and just talk to someone who can help.

MsLevis
Community Member

And the problem continues-  have to reboot all the chromecast audio devices- to get the "group" to work vs just one speaker -  the reboot doesn't always work - it's very intermittent --  also noticed it tends to choke more when I try to cast Spotify from an older iPhone 12.5.4 vs a current os...  anyone else seeing issues from the OS?

DanS
Community Member

I haven't had an issues with casting from my Android devices to the groups.  All of my issues are with voice commands to play music from Deezer (my default music provider).  I can play to any one speaker with a voice command.  If I try to play to a group of speakers, it is hit-and-miss.  Forget about trying to "Shuffle" a playlist to a group.  That almost never works.

frances
Community Specialist
Community Specialist

Hi @DanS 

 

Thank you for sharing your solutions and comments! I appreciate your help. 

 

In regard to your shuffle playlist on Deezer command not working, does this issue only occur on Deezer? How about other sources of media? (YouTube, Pandora, Spotify, etc.)

 

I look forward to your response, thanks!

DanS
Community Member

The shuffle command works with YouTube and Spotify (although I am limited to testing with public playlists since I am not a subscriber).  These do seem to be issues with Deezer.  I have identified these issues so far:

1. I cannot use Google Assistant to play Deezer music on a Google Nest speaker pair.
2. I cannot use Google Assistant Shuffle command on any Google speaker.
3. I cannot use Chromecast from the Android Deezer app to cast to the Google Nest speaker pair.
 

Mryder85
Community Member

I'm also having this issue. I used to have 2 mini's and a Google enabled Vizio sound bar on one speaker group.  The sound bar stopped working on the speaker group a couple months ago. (Still shows up on the google home app and will play on it's own)

The 2 mini's will play music when voice commanded, but never in a group only 1 at a time. When I access the google home app to manage playback on the mini it shows that neither is playing music, and all the options are grey. 

I've deleted speaker groups and tried to create new ones, but now when i "create a speaker group" No device found on this Wi-Fi network is the message it gives me. Everything is up to date, everything has been reset. (including wi-fi and network). 

So frustrating!

frances
Community Specialist
Community Specialist

Hi @Mryder85

 

Thanks for reaching out.

 

In regard to speaker groups, that feature is only compatible with: Google Home, Google Nest Mini (2nd gen), Google Home Mini (1st gen), Google Home Max, Google Nest Audio, and Google Nest displays, Google Nest Wifi point, Chromecast with Google TV, Chromecast, Chromecast Ultra, Chromecast Audio, and devices with Chromecast built-in.

 

With your Google Nest Minis not playing a speaker group after you have tried a variety of troubleshooting steps is concerning. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-8418000031774.

 

 

gab3ur
Community Member

Are Harman Kardon smart speakers (Citation series) compatible with Audio Group? The are chromecast built-in 

Hi,

I'm having exactly the same issue where speaker groups drop in and out of existence, only some speakers in a group play when selecting a group, volume control doesn't affect all speakers etc.

 

I've just changed my WiFi (same issues before and after) which led me to factory reset my devices and set up new groups. In terms of other problem solving steps, I end up rebooting my phone most days to try and get round to this. I force close on Spotify, Google Home most days to try and get it to work, and all my patches, apps are up to date.

This issue has been present almost daily for 3-5 years that I can remember, across two house moves, and two households (I split from my ex).

 

It's so exasperating.

 

James.

Jdurand
Community Member

Hi Frances, Look I have a combination of Google devices and 3rd party devices such as JBL, Lenovo, and Visio speakers.  They are all included in my speaker groups.  The 3rd party speakers are essential because Google does NOT make "portable" speakers or Water resistant speakers.  Anyway, Until the beginning of 2021 all those speakers and smart displays and chromecast devices worked in groups.  Then in 2021 Google must have hired a new group of engineers because all hell has broken loose with speaker groups: 1) several times this year speaker groups no longer showed up as eligible to  cast to sometimes from any device and at other times the groups were visible on some android devices but not all  or on a PC using Chrome and vice versa. 2) several times only 5ghz devices would work in the groups. 3) for the last 2 weeks any devices that is not manufactured by Google does not work (that's **bleep**ty!!), if you look on your casting device it shows the speakers as if they were playing but they are not.  Even my Lenovo display shows the youtube music logo and the song that is playing but no sound comes out of it.  Your engineers need to fix their junk.  I pay a lot of money in Google subscriptions and yet I can not get any support.  I can not open a case myself.  I can't report those issues...  Google employees just do not care at all.  They must all be stuffing their faces and playing ping pong because their work is absolute crap.  Management must be inexistant too otherwise someone would say something.  Also you engineers must not use Google services themselves or they would fix their crap.  Google has zero quality control and zero professional ethics.  It is incredible that what was once a great company could turn into a group of egotistical morons who could care less about who pays their salaries: us!

APLandry
Community Member

This is exactly the issue I'm running into. If I build my group with exclusively Google/Nest devices (Nest Audio, Nest Mini, Google TV Chromecast, Chromecast Audio, and Chromecast Ultra, for example), it works fine. If I make a group with exclusively 3rd Party devices (JBL Link 10, Link 20, Link 300, Lenovo Smart Clock), those work fine. The moment I try and mix and match, all the 3rd Party devices no longer work. Individual playback on any of these devices works fine, but grouping across vendors no longer works, despite having worked previously. Extremely frustrating.

BKK
Community Member

I have two nest audio speakers, Google mesh wifi and pixel6 phone. I can get groups to work at all. Can only play to one speaker at a time. Have been on calls with Google support and can't get resolution. Google should buy back these speakers from all of us as they don't perform per the specs that were sold under. 

 

Any chance I can get help with this too? I’ve been struggling to connect two Nest Audio speakers for a few weeks now. Hit or miss in playing music together. And now the kids received their new nest minis and nothing will connect to each other. Groups seem to be causing more malfunctions. Help! I’m about ready to take everything back.

Same thing!! I have been trying to group 3 minis for over 3 months and now it won't play anything at all!!! I understand it only "talks" to the last speaker I grouped, but this is getting dumb.  I use them at my spa and it is not working!!! I can't even figure out how to try and start music from my phone instead of using a voice command, which now tells me "I do not understand." This is so frustrating. I have updated, ungrouped, regrouped, and everything else I can think of. I understand your frustration Kate. I am right there with you!!!

 

gdylee
Community Member

I have only google home mini and google home hub and I run into the same problems.

Mookie
Community Member

Many, many more users have the same issue: Casting to a group via smartphone for example works well, but giving a voice command to play music on a group is super buggy: Sometimes it works, sometimes not. Most of the time, it does not work. Google speaker acknowledges and says: "Playing music on group xyz", but there is no music coming from the speakers. Doesn't make a difference, from which app google is supposed to play the music from.

See also this thread in the former support board - we are waiting for more than a year for a solution, so it seems Google doesn't give a s**t about fixing group casting issues. I recommend to buy from a different vendor.... 

frances
Community Specialist
Community Specialist

Hi @Mookie

 

I apologize for the delay you are experiencing in receiving help on your case. The Google Support team is working as fast as they can through cases. I have passed along your feedback and comments to the team. 

 

If you have any other questions or concerns regarding this situation, you can contact the support team and refer to your Case ID. The support team has a more in-depth view of this issue and are the only ones who can resolve your case. Just a reminder, your Case ID is: 2-6476000031887. 

How can I get in touch with the google nest support team? I'm having the same issues with voice commands not working to play on group.

Same issues here. Not able to cast audio to speaker group. Group contains a Vizio speaker, nest audio, and two google home minis (gen 1 and gen 2). No option to cast in home app besides "play music", which doesn't work. Option to cast to speaker group is available through Spotify app, and all speakers in group will connect and play audio for a few seconds before cutting out - still says I'm connected and casting audio to speaker group and Spotify says music is continuing to play, but no audio coming from any speakers in the group. 

Also, any time I cast audio to any speaker through the Spotify app, Spotify will skip forward several songs on its own. Not like that matters if music stops playing after a few seconds anyway...

BMW-North
Community Member

My problem exactly.  I spend at least 30 mins everyday resetting the 4 google nests I bought.  I have to delete and recreate the speaker group almost every time I want to use a voice command to play on the group.  Google replies that playing xxxx on all speakers but it isn’t.  Sometimes it’s one speaker, or two or three or none.    I ended up at this page looking for a solution.  I think I found it.      Alexa. 

frances
Community Specialist
Community Specialist

Hi All,

 

Thank you for taking the time to try and troubleshoot this issue. I appreciate your time and will try to help all of you. Thanks for your patience!

 

Eoin
Community Member

@frances wrote:

Hi All,

 

Thank you for taking the time to try and troubleshoot this issue. I appreciate your time and will try to help all of you. Thanks for your patience!

 


I'm reading your replies and you are literally no helo at all. Just the classic "Okay we'll email you". Are you for real?

 

frances
Community Specialist
Community Specialist

Hi @MsLevis

 

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-4321000031991.

camoreno02
Community Member

Hi, my Vizio TV with Chromecast built In does not appear to be available for my group of speakers. My TV is V655-J09

marcinjkt
Community Member

Same problem here, although I cannot play anything on the speaker group (includes 3 Nest minis, 1 Nest hub, 1 Nest audio, 1 Chromecast-enabled 3rd party soundbar) at all. Tried from Home app, tried by voice command, tried via routine, tried via casting to the group. Nothing works. When I give voice command it says 'playing XYZ from Spotify on Everything' (Everything being name of my speaker group with all  speakers) and nothing happens. When I try to play it via Home app it loads for a moment and then displays error message 'Unable to play on that device at the moment' (very helpful, thank you very much). Tried clearing the cache from Home app, tried reinstalling the Home app, tried removing and re-adding the speakers. It's been that way for months by now. What the hell guys.