Google Wont Stream Music to Speaker Groups - Neither via verbal commands nor Media tab on Hubs

[Dahutch5]

Until recently, I could stream You Tube Music to my home's speaker groups set-up through the Google Home app.  The speaker group is named All House.  Google Assistant no longer responds to my verbal commands to play music on "All House".  The system simply does nothing or starts playing some random video.  I can play to an individual speaker using a verbal command, then add other speakers.  I can however cast to All House from the You Tube Music app.  Selecting the All House play music tab in the media section of the Hub max brings up a web page about Alexa music.

I've chatted with Google support, and was advised to go through the troubleshooting steps, which I have completed several times; restart modem, check wi-fi, delete the home app and reinstall, etc.

Any other suggestions>

[DeboraJ]

Hi @Dahutch5,

Thanks for reaching out to the community! I understand that you have been experiencing some inconveniences with your speaker group on your Google Home app, specifically that it is not catching commands as it usually does. I appreciate that you have tried some troubleshooting steps on your end and gotten in touch with us to resolve this inconvenience! Let me help you with this.

Before we can move forward, could you share a few details:

• How many speakers do you have?
• What is the make and model of your speakers?
• What is the firmware version of your speakers and Nest Hub Max?
• Is the Google Home app up to date?
• Is this issue happening with all music apps or just YouTube Music?

Once you're ready with that, I'll be more than happy to provide assistance.

Best regards,

Debora

[Dahutch5]

Dale Hutchinson <#>	8:44 AM (0 minutes ago)		Add reaction Reply More
to Google

DeboraJ - Thanks for the follow-up.  To let you know I have created a case directly with Google support on this issue.  But to recap, verbal comments through google assistant/gemini to play music on my speaker group "Al House" are no longer recognized.  Additionally, the Media controls though the Hub and Hub Max no longer play music to the speaker group or any individual speakers in my home.  Google Assistant and Gemini have lost all capabilities to stream music to a group via verbal commands. (Every other verbal command (non music related) work just fine.    At this point, there is only one way to cast music to my speaker group; starting music through YouTube Music.  With this route, I can cast to my All Home speaker group.  I have tried every google-recommended fix; reset the router and modem; rename the speaker group; reset the speakers, etc.  My home includes google minis, google hub, a chromecast built-in receiver and a chromecast built-in sound bar.  I have been using this set-up for years, with occasional blips after Google updates assistant or gemini.

Dale Hutchinson

[DeboraJ]

Hi @Dahutch5,

Thanks for the information provided and for letting me know that you already checked this with our support and performed the troubleshooting steps! In that case, since you've exhausted all the steps, I want to share our feedback form with you to improve our services and products!

Please let me know if you have any questions!

Best regards,

Debora