Google albums selected from Home app gets deselected

[DeepikaF]

Problem
I have tried selecting all the photo albums to be displayed in my Google Nest. However, the albums I choose are automatically de-selected

To Recreate:
1. Open the display (The specific Nest that you want to configure) from the Google Home app

2. Click on the 'Settings' [Cog wheel] icon > Photo  Frame > Google photos

3. Wait for all the albums to load

4. Select all the albums (I wanted random photos from all the albums to show up on Nest)

5. Go back by pressing the back button at the top left corner of the screen

6. Come back to the same screen by following steps 1 and 2

Expected:  When I come back, all the photo albums I have selected previously should be selected.

Actual: Some albums that I have selected before have been un-selected

Notes:

1. Phone: Galaxy Samsung S20 Ultra 5G
2. Both the phone and the Google Home have the latest updates installed
3. I contacted a Nest help person who said there is no limit to the number of albums that can be selected to be shown on the Nest.
4. I have lots of Google albums - More than 100, I think.

Questions:

1. Has anyone faced this before?
2. Have you found a solution?

[LovelyM]

Hello DeepikaF, 

Thanks for posting here in the Community. 

Please try to uninstall and reinstall your Google Home app if you haven't tried this yet. Once done, go to the Photo Albums, then scroll down and look for Photo Curation. Select All Albums, then navigate to Google Photos before selecting the albums that you want to show up on the Google Nest display.

Let me know how it goes.

Best, 
Lovely

[DeepikaF]

Hi,

Quick question: Photo curation is about letting Google select what photos to show on the Nests' photo frame. If I turn that on for 'all albums', there is a chance for some images not to be shown on the Nest. See: https://www.googlenestcommunity.com/t5/Nest-Wifi/All-the-photos-in-my-album-are-not-playing-on-my-ho...

How does that impact the automatic de-selection of albums?
-------------------
I have tried what you suggested but it does not solve the issue

[Jake]

Hey DeepikaF,

I wanted to check in and see if you managed to see Lovely's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[DeepikaF]

Hi Jake,

what Lovely suggested did not work

[LovelyM]

Hi DeepikaF,

Sorry for the late response. Google Photos curates the photos shown on your Google Nest displays. It usually removes photos with poor image quality or near duplicates. Check out this link for more information.

Cheers,
Lovely

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[LovelyM]

Hey DeepikaF, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Regards, 
Lovely