Google commercial stopped my YouTube video

[FWCA]

I was watching a YouTube video and as usually the annoying ads interrupted.  It happens to be a Google ad and the person said "Hey Google, turn off the music".  My Nest Hub responded and stopped my video.  Well done Google.  I didn't get to see the rest of your ad.  LOL

Is there a way for the Nest Hub not to respond to unrecognized voices?

[JillG · Accepted solution]

Hi @FWCA ,

The devices are not supposed to respond to the commercials w/ "okay or hey" google on a tv and I would think the same would apply to the ad in Youtube. I would share feedback with the details via your device. Just say share feedback and record the info about that ad.

J

[FWCA]

It happened again yesterday and I submitted a feedback on the Nest Hub.  Hope you guys can resolve this issue.

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@JillG, I appreciate all the help.

@FWCA, thanks for submitting a feedback. Meanwhile, can you tell us if you have done some steps like resetting the device to see if that would make any changes on its behavior?

Best,

Princess

[Princesss]

Hi everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Muddi]

Hey folks,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi