05-15-2022 09:47 AM
Woke up one morning to a black screen.
Did the 11 power cord unplugging thing nothing.
Keeps telling me it can't find internet - but won't turn the screen on.
After reading all the other posts about this I guess it it's dead.
05-15-2022 11:04 AM
I'm assuming you're using the original power cord and adapter that it came with?
05-15-2022 11:14 AM
Yes, original cable and it hasn't moved from that spot in years
05-15-2022 11:45 AM
No worries, I'll ask a community specialist to review next steps with you.
06-06-2022 12:39 PM
Hi folks,
davidking appreciate the help.
Cathy2 Oh no! That doesn't look good. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Nikki
06-09-2022 12:52 PM
Hi Cathy2,
Checking in — have you had a chance to fill out the form?
Best,
Nikki
06-13-2022 01:47 PM
Hey Cathy2,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
06-14-2022 10:51 AM
Hey Cathy2,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake
06-01-2022 10:00 AM
Hey there Cathy2,
Were you able to resolve this issue with a Community Specialist, or Chromecast Support?
Just checking up,
Jeran