Google doorbell not notifying nest hub, but does all other google devices

[Skovacic17]

Hello, 

when pushing my google doorbell, the announcement is made on all my other google devices except my nest hub. 

when I ask my nest hub to display the doorbell, it does display he video.  It just won’t announce when someone is at the door. 

Can anyone help. 

[Skovacic17]

I should note that my notifications is on. Which is why I suspect the doorbell is notifying all other devices. 

[MplsCustomer]

@Skovacic17 

Do you have the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) turned in in the Google Nest app or Google Home app (depending on your doorbell)?  Is your Nest Hub in the same Google Nest "home/structure" as your doorbell?  Is "Do Not Disturb" turned OFF on your Nest Hub?

[Skovacic17]

Hi there. 
I can confirm my visitor announcement is on.  

how do I check if it’s on the same home structure? 

[Skovacic17]

I can confirm. They are all on the same group 

[MplsCustomer]

@Skovacic17 

If "Do not disturb" is OFF for your Nest Hub under Settings | Notifications & digital wellbeing in the Google Home app, I don't know what else could be preventing "Visitor announcements".  They've worked for years with our 1st gen Google Nest Hello Doorbells on our Nest Hubs and Nest Mini.

[Skovacic17]

Yup. It stopped working about three months ago. It’s notifies all my other devices including my cell, but not the nest hub 

[MplsCustomer]

@Skovacic17 

Strange.  Maybe you could try rebooting your Nest Hub, either from within the Google Home app or by unplugging it for a minute.  If that doesn't work, I'm stymied. 

[maedacortez]

Hi Skovacic17,

Thanks for reaching out. I understand that you do not receive notifications from your Google Doorbell on your Nest Hub.

I'm happy to assist you! I have a question: have you checked if the Nest Hub is on the same Home structure where you have your Google Doorbell?

I will be awaiting your response.

Regards,

Manuel