Google home Max and some goggle mini speakers reset themselves bak t factory

[djuancho]

I've had these speakers for a while now. The google home max started to reset itself back to factory, no pattern, then I have to set it up again. and agin....what is happening with these speakers?

If I left it disconnected from power, it keeps configuration, no issues at all.

some of my home mini also do the same,,,,

Any thing I can do or it is time to throw them away and buy apple?

[gmelanymelissa]

Hi djuancho,

Thanks for posting in the community. I understand this must be frustrating, as you constantly have to set up your Google Home Max and some Google Home Mini speakers again after they perform an unprompted factory reset. I appreciate all the efforts you've made to resolve this issue. I'm here to help!

To better assist you with accurate information, I’d like to confirm the following:

• When did this issue first start happening?
• How many Google Home Mini speakers do you have in total, and how many are encountering the issue?
• Have you noticed any recent power outages in your home?
• Have you tried plugging the affected devices into different outlets?
• Have you checked the Google Home app to see if the speaker's firmware was up to date before a reset occurred?
• Have you received any notification from the Google Home app?

Keep me posted.

Regards,

Melany