Google home Max

[Laurent3D]

The display turn black after few minutes..Problem still not fixed.

[Muddi]

Hey Laurent3D,

Thanks for sharing details about the issue. My apologies for the delays.

I understand the feeling of not having a working device when needed. We'd love to help. A few questions: when did the issue start? Is it still responding when you ask a question? Where and when did you purchase your Google Nest Hub Max?

Please try these steps below:

1. Confirm that the device is powered on (turn on the privacy switch to check if the light comes on or ask a question and check if the Assistant responds).
2. Confirm the brightness offset in the Google Home App isn't set too low.
3. Reboot the device.
4. Factory reset the device.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hey Laurent3D,

I just wanted to follow up on this. How was your Google Home Max? 

Cheers,

Muddi

[Azarco]

Hey Laurent3D,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex