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Google home and LG Soundbar

Kellycaitlin
Community Member

Trying to connect my LG soundbar to wifi which must be done thru the Google Home app. Follow the steps. I hear the sound indicating it can see the soundbar. I enter wifi password and then get an error message

Could not communicate with your LG SN Series ThinQ Soundbar.

I have tried Uninstaller Google Home app. Can't figure out how to hard restart Soundbar. I had the working and now cannot reconnect.

3 REPLIES 3

Ashepherdson
Gold Product Expert
Gold Product Expert

Soundbars and Chromecast built in just... When they work they are amazing, but when they don't they are a pain.  

 

For LG soundbars, you need to locate the volume down button on your soundbar control panel and the sound effect button on the remote to do a hard reset. Once you have found both, hold them down simultaneously for a few seconds until you see the reset screen appear on the display of the soundbar.

Be sure your on the same network, location services are enabled, and timezones are the same.  

 

frances
Community Specialist
Community Specialist

Hi All,


First, thank you Ashepherdson for answering this thread!

 

Hello Kellycaitlin, just wanted to check in. Do you have any other questions or concerns? Let us know, we're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.