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Google home and no wifi

Jean3
Community Member

I have an old Google home device and it is working.  But it can't find my wifi.  I have done everything suggested and no help.  It says it "can't find my device" on my phone.  Once it found my device, but said it couldn't connect.  What do I do?

3 REPLIES 3

Mlabrador
Community Specialist
Community Specialist

Hi Jean3

Thanks for posting — let's sort this out.

Quick question; were there any recent changes on your network? Is this a first time set up? Also, are you trying to connect to a private or public network (apartment, school or office)? 


Keep me posted. 

 


Best, 
Nikki

Azarco
Community Specialist
Community Specialist

Hey Jean3,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Jean3,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex