Google home doesn't do as i tell it to do. Help!

[BillieTurf]

So, in the past i was able to close all smart curtains with one command in the living room, bedroom, kitchen, etc. For example: "hey google, close all curtains in the living room."

If i do the same now, it gives me company's in the neighborhood that deliver curtains. Very frustrating, now i have to give each curtain its own command.

If i ask google to play news, it doesn't give me the news i set to play. You can set which news outlets to play and in which order. 

If i ask my phones google assistent it does play the news i set to play in the order i set them (don't know if this makes scence...) So there is something wrong with my google home assistant on ALL devices. Google mini, Google hub and Google nest speaker

[Princesss]

Hi BillieTurf,

Thanks for reaching out.

Sorry to hear about what's happening. A few things I'd like to ask-- when did you notice this? Also, have you made any changes on your network before experiencing this? I'd love to gather more info regarding your set up so we can check further.

• List down all home automation devices linked and connected your speakers?
• What are the exact commands as well as the responses of your speakers every time you ask it to control your home automation devices?
• Are you experiencing any issues when playing media like music, radio and podcasts?

Let us know more details so we can move forward with the next steps.

Best,

Princess

[BillieTurf]

The issue with playing news is solved by itself. Think it was a glitch. The issue with the curtains is not.

1x Google Hub

3x Google Nest Speaker

2x Google Nest Mini

I give the commands in Dutch: "Hey Google, open alle rolluiken in de woonkamer" which translates to: "Hey Google, open all curtains in the livingroom." It still gives me local company's that deliver the product.

[Princesss]

Hi BillieTurf,

Thanks for responding.

Have you already tried to command it in English to compare if you will also get the same results? Also, what is the exact name of the brand of your curtains so we can check here if there are others who are also experiencing this.

Lastly, we can try to unlink your curtains from the Home app and link it back to see if this will resolve this.

Let us know how it goes.

Best,

Princess

[Princesss]

Hi BillieTurf,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[BillieTurf]

Hi, i checked it with the english voice command. When i say : "Hey Google, close all the curtains in the livingroom." it does nothing, it doesn't respond with. "Ok" It reacts to my "Hey Google" but after my command it does nothing.

The product I use is these: Check this 

The app it uses is Nedis Smart Life

[Princesss]

Hi BillieTurf,

Thanks for the additional info. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi BillieTurf,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess