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Google home hub block buckle

Garzon
Community Member

La pantalla está bloqueada solo se ve la G en la pantalla 

1 Recommended Answer

Dan_A
Community Specialist
Community Specialist

Hi Garzon,

 

I'm sorry to hear that you're still having the same behavior with your Nest device, even after doing the steps provided above. It would help a lot if you could provide us the specific Nest display that you have? Here's how.

 

Keep us posted.

 

Best,

Dan

View Recommended Answer in original post

19 REPLIES 19

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

Thanks for visiting the Community.

 

Apologize for the late response. I know how difficult it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?
  • What are the troubleshooting steps you've already tried?

 

Please try these steps below that may help us fix the issue:

 

  1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
  2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if the troubleshooting steps shared helped?

 

Cheers,

Muddi

Garzon
Community Member

Hola muddi, si lo intente pero regreso a la misma pantalla de nuevo, lamento no haber respondido antes pero no sabia como regresar a este chat, trate de mandar un correo pero me lo regreso la pagina, espero puedan indicarme que hacer 

Dan_A
Community Specialist
Community Specialist

Hi Garzon,

 

I'm sorry to hear that you're still having the same behavior with your Nest device, even after doing the steps provided above. It would help a lot if you could provide us the specific Nest display that you have? Here's how.

 

Keep us posted.

 

Best,

Dan

Garzon
Community Member

Hola buenas tardes, como mando la foto?

Muddi
Community Specialist
Community Specialist

Hi Garzon,

 

No need to send a photo of your device. Please go to the link provided by @Dan - check if your device is listed on that website, then let us know what is it.

 

Hope this helps.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Garzon,

 

I just wanted to follow up on this. Have the had the chance to check the link provided by @Dan?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

Just bumping in to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Garzon
Community Member

No tengo ningun enlace ni comunicacion con @Dan_A dan solo con usted 

Garzon
Community Member

Google nest hub max

Princesss
Community Specialist
Community Specialist

Hi Garzon, 

 

Can you check if you can access this link? https://goo.gle/2QfkNBD

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

I just wanted to check if you are able to access the link? Let us know if you still need help with your device, and we're happy to assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Garzon,

 

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Garzon
Community Member

Si ya lo hice y este es el aparato Google Nest Hub máx.

Garzon
Community Member

Dan cual es el siguiente paso, ya no escuche de ti? Que puedo hacer?

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

Could you tell us when and where you purchased your device?

 

Cheers,

Muddi

Garzon
Community Member

27 diciembre 2020

en best buy usa 

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

Thanks for providing the information. Based on the information that you've provided, your device is out of warranty because it only comes with a one year warranty from Google. To learn more about Google's limited warranty, please visit this link.

 

Let us know if you have additional questions or concerns about your device. Otherwise, I'll close the thread after 24 hours.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Garzon,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi