Google home mic not working

[KaceyF]

I recently got a used google home speaker and the speaker itself won't respond to any of the hot words (hey google or ok google).

I did a full reset by holding down the mic button, made sure the mic is not muted, tried the long hold on the top of the speaker, upped the hot word sensitivity, unplugged and plugged it back in, and nothing has fixed the issue. 

Is it an issue with the microphone itself and can they be replaced if need be? Should I just return it and try and find a new one?

[Princesss]

Hi KaceyF,

Thanks for reaching out.

I appreciate all the details you've shared. Since you have tried all the possible steps that could resolve this and none of this worked, I'd like us to try doing a hard reset where you will need to set it up again. 

Lastly, if this would still not work, I would advise you to return it to the store you purchased it to get a real time replacement. I'll keep this thread open for few days and let me know if there are any progress.

Keep me posted.

Best,

Princess

[Princesss]

Hi KaceyF,

Chiming in to check if you still need help with this? 

Please feel free to respond to this thread and I'd be happy to further assist you.

Best,

Princess

[Princesss]

Hi KaceyF,

Due to inactivity, I'll go ahead and close this thread from further discussion to keep our community tidy.

Please feel free to start a new thread if you need assistance with your Google speakers.

Best,

Princess

[dasariharsha029]

Hi, I had same issue, I cannot make microphone work even after factory reset.

[Princesss]

Hi everyone,

Thanks for visiting the Community.

@dasariharsha029, could you tell us what Google Home/Nest speakers do you have? Also, have you tried all the steps that was mentioned from the previous thread? Let's go ahead and try that to and let us know how it goes. From there, we can try other steps that might resolve this.

Keep me posted.

Best,

Princess

[Princesss]

Hi everyone,

Jumping in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi dasariharsha029,

Chiming in to check if you still need help? 

Let us know some info regarding the purchase date of your device so we can check its warranty options, otherwise I’ll be locking the thread.

Best,

Princess 

[dasariharsha029]

Hi,

I have google home mini. I followed the instructions here to reset.

I still couldn't make the mic work. Any other ways?

Br

Harsha

[Princesss]

Hi dasariharsha029,

Thanks for responding.

Do you still remember when and where did you purchase the Google Home Mini? Let us know so we can check your warranty options.

Best,

Princess

[dasariharsha029]

I got it as a gift from friend one year ago. I don’t have details of purchase.

[Princesss]

Hi dasariharsha029,

Thanks for responding.

Warranty replacement is only 1 year from the date the device was purchased. Since your device was a gift, I'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi dasariharsha029,

I've seen that you have been assisted by one of our support specialist. I'll consider this thread complete and so I’ll be locking the thread in 24 hours. Let's continue our conversation via email so we can assist you further.

Cheers,

Princess

[Jeran]

Hey there!

We haven't heard back from KaceyF, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Princesss!

Best regards,
Jeran