Google home mini and display are cutting out when saying sentiences

[esalomo]

I'm using Habitat Evolution as my smart-home hub with also integration to Home Assistant.

I'm using Google home mini devices + Google display devices in my home to broadcast notification for specific events from Habitat Evolution in my house. All was working great using middleman assistant relay which runs on a different server in my house. few months back, all broadcasts started to misbehave with some not getting to the devices, most of them getting cut in the middle of the broadcast (only some part of sentences is broadcast or not at all), sometimes some devices are broadcasting sometimes but some other don't. what does work all time is the alert on the incoming notification - the 2 beeps at the beginning. the google notification start of the announcement " incoming broadcast" also get cut many times. I did try to move using google SDK but I face the same exact behavior - no change.

I did try to reset the devices, remove them from my account, re-add them, reconnect them to WiFi etc. - nothing works. house has good WiFi coverage to all devices - no connectivity issues but only with the announcements not going through / getting cut in the middle.

Appreciate anyone help if you face the same issue.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Google Home Mini and Google display devices are cutting out when saying sentences. I appreciate all the efforts you've been making to resolve this inconvenience I'm happy to help!

To better understand the situation, I'd like to ask a couple of questions:

• Are you using any other apps in conjunction with your Google Home devices?
• Have you tried manually broadcasting a message through the Google Home app? If so, did that work as expected?

Once I have these details, I can assist you better with the specific information.

Keep me posted.  

Best regards,

Melany

[esalomo]

Hello Melany,

Please find my answers below:

• Are you using any other apps in conjunction with your Google Home devices?  [esalomo] Not sure what do you mean by other apps by I have multiple apps integrated with Google home and i have Habitat Evolution running in parallel at my home.
• Have you tried manually broadcasting a message through the Google Home app? If so, did that work as expected? [esalomo] Yes I did test it and the behavior is exactly the same - the broadcasted message is getting cut in the middle of the broadcast or not getting to some devices in my network at all intermittently
  

[gmelanymelissa]

Hi @esalomo,

Thank you for all the details you provided. I apologize for any inconvenience this may have caused.

To get you the right level of help, please fill out this form with the required information to receive personalized customer service.

Let me know if you have any other questions.

Best regards,

Melany