Google home mini green light

[Skrish]

Hi,

My device is not responding. Have tried the factory reset and there's just a green light when i press it down. 

I had removed it from Google home app as well while trying to reset. 

[David_K]

Try these steps:

1. Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
2. Repeat step 1 ten more times (so a total of 11 times).
3. After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.

[Skrish]

Hello David, I tried this and hasn't helped. Doesn't restart and unable to find device on Google home

[David_K]

The light is still green? You're using the original power supply and adapter that it came with?

Have you tried a different power outlet?

[Skrish]

Yes to both. 

[Skrish]

This is how it looks

[David_K]

Thanks for the photo. I've asked a specialist to review this topic and advise on next steps.

[Alex_S]

Hi everyone,

Thanks for the help, @David_K.

@Skrish, we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Regards,
Alex

[Alex_S]

Hi Skrish,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Best,
Alex

[Alex_S]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,
Alex