Google home mini not working properly

[Tusharjain128]

Whenever I ask my speaker to play a specific song, it says it's playing the same song, but instead, it's playing a completely different song. This is happening for every song I request. I even reset the speaker, but it's still behaving the same way. I tried changing between Spotify, Gaana, and JioSaavn, but it's still not working correctly. Could you please help me fix this?

[virnab]

Hi Tusharjain128,

Thanks for reaching out here in the community.

I understand that your Google Home Mini is misdirecting your requests; it verbally confirms it is playing the correct song, but the audio output is a completely different track. I appreciate the troubleshooting efforts you have tried, such as resetting the device and checking three different music services. I'm happy to look into this for you.

Before we proceed with further troubleshooting, let me ask you a few questions:

• Did you purchase your Google Home Mini in the same country where you are currently located?
• Are you using the latest version of the Google Home app? If not, this Google Nest Help Center article provides helpful instructions: Update the Google Home app.
• Are you using an iPhone or an Android device to control your speakers?
• Is your smartphone's operating system updated?
• Have you tried to retrain the "voice match" of your Google Assistant?
• What is the behavior of the Google Assistant with other commands?
• Does this inconvenience only occur with a specific playlist, or does it happen with other playlists or songs as well?
• If you already reset your speakers, could you please describe how you performed the reset?

For now, let’s try the following steps:

1. Try using different or advanced voice commands to play your playlist on Spotify Premium. You can check out this article: Listen to music on Google Nest speakers and displays.

• Verify that the Google account linked to your speaker is the same one you're using on your mobile device. For reference, you can check out this article: Check which Google account is linked to a speaker or display. 

Please keep me posted.

Best regards,

Virna