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Google home mini not working

Community Member

Subject: Google Home Mini Complaint - Green Light Problem - Request for Resolution

Dear [Google Support],

I am writing to express my disappointment and frustration regarding my Google Home Mini device, specifically regarding a persistent green light problem that has significantly impacted my user experience. I kindly request your assistance in resolving this issue promptly.

Since the initial setup of my Google Home Mini, I have noticed that the device consistently displays a green light, regardless of its intended functionality. This green light remains illuminated continuously, without any change or response to voice commands or touch inputs. As a result, the device fails to provide the expected feedback or perform any desired actions.

I have attempted various troubleshooting methods, including device resets and reconfiguration, as recommended by Google's support documentation, but unfortunately, none of these measures have resolved the green light problem. This issue persists, rendering the Google Home Mini unusable and severely limiting its functionality.

Furthermore, this green light issue has created confusion and frustration as I am unable to determine the device's status or whether it is processing my commands. This lack of visual feedback undermines the purpose and convenience of the Google Home Mini, making it difficult to rely on the device for its intended purposes.

As a loyal customer and advocate of Google products, I have always appreciated the innovative features and reliable performance associated with your brand. However, this recurring green light problem with my Google Home Mini is a clear indication of a product defect that should not be present in a device of this caliber.

I kindly request an immediate resolution to this matter. Whether it involves device replacement, repair, or any other necessary actions, I trust that you will prioritize my concerns and provide an effective solution promptly.

I have attached the necessary details, including the purchase receipt and relevant device information, for your reference. Please feel free to contact me at [your contact information] to discuss this matter further or to provide any additional information that may be required.

Thank you for your attention to this issue, and I sincerely hope for a swift resolution that will restore my confidence in the Google Home Mini and its functionality.

Yours sincerely,
Sid naik


Community Specialist
Community Specialist

Hey Siddharth1,


Sorry to hear about your experience with your Google Home Mini. We already sent you an email, and one of our team members is waiting for your reply. Here's the case ID for your reference: 5-1207000034008.  I'll close the thread after 24 hours, and let's continue through that channel.