Google home mini stuck on pulsing 2 white dots

[Following]

Google Nest mini stuck on two white dots lights pulsating once in a while, not responding. Can't connect home Home app. Tried unplugging replugging a few times. 

[PhilDz]

I'm having a similar problem. Few days ago, my Google Nest Audio stopped responding and is displaying 2 dots, solid.

I've tried the mute, tap and hold solution -- did not work

I've tried unplugging/replugging 11x -- did not work

Most solutions describe unplugging and replugging in to see 4 dots. But when I plug back in, I see 2 solid dots immediately. No other response to any input or power cycling.

Help? Device has been sitting in same place since purchased years ago, no changes on my part, and it simply doesn't work any more?!?

[GeremiG]

Hi folks!

Thank you for posting in the community. I'm sorry to hear that you're experiencing an issue with your Google Home Mini and Nest Audio; two pulsating white dots and two solid dots are shown, respectively. I appreciate your efforts in taking those steps before. I'm happy to help you! 

To help me find the best solution, I'll need to ask you a few questions:

• When you try to perform a factory reset on your speaker, do you get a different color of the LED light on it?
• Could you provide me with the firmware version of your speaker?
• When you try to control your speaker using the touch controls, does it make any sound?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[Following]

Factory resetting done and doesn't change the problem.

While pushing the middle seems to work as a part of resetting, the side touch controls don't make any sound.

Firmware 456944

[GeremiG]

Hi @Following!

Thank you for the update. I would like to get some additional information and provide you with some troubleshooting steps: 

• What model of Google Nest device do you have? Would it be the Google Home Mini (1st gen) or the Nest Mini (2nd gen)?
• Was the factory reset complete when you tried it? Were you able to hear any sound during the process?
• Was the device in use before the issue occurred? If yes, what was the device used for? (For instance: broadcast media, play music, etc.)
• Did you unplug the device, or was there a power outage shortly before you discovered the issue?

In the meantime, please try the following troubleshooting steps:

1. On the side of the device, unplug the power cord, wait 10 seconds, plug the power cord back in,  and wait for the 4 LED lights to light up. If the 4 LED lights do not appear, wait 10 seconds when you plug the device back in before unplugging it.
2. Repeat the first step, 10 more times.
3. On the last attempt, wait for the device to announce "Welcome to Google Home".
4. Try to set up the device in the Google Home app

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[Following]

2nd gen

Yes, completed with sound. 

Yes it was in use for time and alarm and music. 

No power outage. 

I also followed your steps, for 4 dots each time, reset, and registered on the Home app. But after its apparent successful registration, it goes back to blinking 2 dots without responding. 

[GeremiG]

Hi @Following!

Thank you for the details provided.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,
Geremi

[Following]

I submitted the form.

[GeremiG]

Hi @Following!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,
Geremi

[Following]

It's been 2 weeks and I haven't heard back anything since I filled out the form

[n2theknight]

Hello Geremi,

I'm having the same issue with 2 solid white dots. I've done what was suggested on other threads and unplugged it, wait 10 seconds, plugged it back in until 4 white dots appear (10 to 11 times), both with the mic switch on and off. I've also done it plugging the USB cable into a USB port, as well as plugging it into a wall adapter, as well as in different outlets. But it just starts up with the 2 dots, then turns to 4 white dots, then 4 white pulsating dots, then goes dark and then back to 2 to start the same cycle.  When I press the indented reset button on the bottom for up to 30 seconds, a steady green light appears and then goes off when I release the reset button. No sounds or voice, as it does with my other units when I reset them. Also, tapping it to adjust the sound does nothing.

Since I can't get it operating or connected, I'm not able to find out what the firmware version is.

[GeremiG]

Hi @n2theknight!

Thank you for posting in the community. I'm sorry to hear that your Google Home device is showing 2 solid white dots. I appreciate your efforts in taking those steps before. I'm happy to help you! 

To help me find the best solution, I'll need to ask you a few questions:

• What model of Google Nest device do you have?
• Was the device in use before the issue occurred? If yes, what was the device used for? (For instance: broadcast media, play music, etc.)
• Did you unplug the device or was there a power outage shortly before you discovered the issue?

Please keep me posted. I'll be waiting for your response.

Best regards,

Geremi

[n2theknight]

Hello,

Thank you for your reply. I'm not certain of the model since I purchased it second hand so it did not come in the original packaging or with documentation. But since it does not have a wall mount screw slot on the bottom, I know that means it is a first generation mini. 

The previous owner said he used it to play music primarily. 

There was no power outage. I simply plugged it in like I have done with all of the other minis but this one wouldn't connect or reset. That's when I did all of the steps that I mentioned in my 1st post.

[GeremiG]

Hi @n2theknight!

Thank you for the details provided. 

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Geremi

[n2theknight]

I just completed and submitted the form. I really hope they're able to help me resolve this since I am hoping to fully replace my Amazon echo system with this Google mini system. Thank you.

[GeremiG]

Hi @n2theknight!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,
Geremi

[n2theknight]

After you were so helpful and timely in your responses, and provided me the form to fill out to get further assistance, I have to admit, I'm disappointed that I've been ignored after trying to continue the conversation with the customer care team. Specifically a rep named Daniel who went silent after I replied to his initial email asking if I still needed assistance.

[GeremiG]

Hi @n2theknight!

I'm sorry to hear you haven't heard back about your Google Home Mini. I've forwarded your case to the team. Our team will reach out to you via email to assist you further. I apologize for the inconvenience.

Let me know if you have any other questions.

Best regards,
Geremi