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Google home mini

Val_lerie07
Community Member

I had this google home for like 3 years now i used to use it but i stopped and i changed phones and just started using it again now i tried to connect it but it says i have to request  and that the request failed i think i had another account with it but i dont jnow what it is anymore.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Val_lerie07 

Since you had your Google Home Mini set up on another account previously, did you try to do a factory reset before reinstalling?

https://support.google.com/googlenest/answer/7073477?hl=en#zippy=%2Cgoogle-home-mini-st-gen

Princesss
Community Specialist
Community Specialist

Hey everyone, 

 

Thanks for visiting the Community.

 

@MplsCustomer, thanks for always chiming in.

 

@Val_lerie07, I'd like to follow up on what @MplsCustomer suggested. Have you already tried performing a complete reset to your Google Home Mini? Let us know if resetting works.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,

Princess