Google home mini

[Wldrose23]

My device is constantly disconnecting from Wi-Fi

 Everything else in the house works but the mini will be working on minute and then not working the next. Then it works again. It's very annoying. I have done factory reset and uninstalled the app a few times but has not corrected the problem. It has probably been doing it for over a year but it's more frequent now. Maybe 20x a day now.  

Is it something that I have to replace because it is no longer good?

[jenniffert]

Hi Wldrose23,

Thank you for reaching out to our community! It's completely understandable how frustrating it must be to have your Google Home Mini constantly dropping Wi-Fi for over a year, especially when all your other devices are working perfectly. I can imagine how annoying it is that this is now happening even more frequently. I appreciate the steps you've already taken. I’m here to help!

To better investigate this situation, I’d like to ask for the following information:

• Did the device give an audible error when it disconnected?
• How did you first notice the connectivity problem?
• To confirm, does the device automatically reconnect after disconnecting, or do you have to take steps to get it back online?
• Has the Google Home Mini ever successfully maintained a stable connection to this network before?
• Have you made any changes to your Wi-Fi setup?
• Where is the speaker located in proximity to your Wi-Fi router or access points?
• Are there other Google Home Speakers in the home? If so, are they experiencing the same behavior?
• What is the firmware version of your Google Home Mini? Here’s a helpful article about how to find the firmware version of your device.

In the meantime, you can check a few things:

• Ensure your mobile device and the Google Home app are up-to-date.
• Reboot your router by unplugging it for 2 minutes, then plugging it back in. Also, update your router's firmware if necessary.

Please keep me posted.

Best regards,

Jenniffer