Google home nest max

[DcsChanito]

Hello I have a Google home nest max I been using it as a house camera using the integrated camera but all of a sudden the light that indicates that the camera is recording turned off and I can no longer view the feed via the Google home app 

why is this and is there a solution because I really want to keep using it as a house security camera

[MplsCustomer]

@DcsChanito 

Did you turn the camera off using the controls on your Nest Hub Max?  If you scroll up from the bottom of the Nest Hub Max, there's an option to turn the camera off.

[DcsChanito]

Yes @MplsCustomer  I have tried this and it says it’s on but no feed can be seen and I have tried to reset the hub and other options but none of it has worked yet

[MplsCustomer]

@DcsChanito 

Are you also unable to view the camera on your Nest Hub Max in the Google Nest app, on the home.nest.com website, and on the home.google.com website?  What does it say about the camera in each? Can you access your Nest Hub Max in the Google Home app under devices?

[DcsChanito]

I’m sooty that I’m so late but no it still just won’t show up it says that the camera is offline

[burguetjf]

I have the same situation: the built-in camera of my Google Next Max Hub turns on and off randomly, by itself.  It has become unreliable to monitor the room remotely as most of the time if tells me the camera is off.  Help please !

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer

DcsChanito and burguetjf, thanks for reaching out. A few questions: when did the issue start? What LED lights appear on the Nest Hub Max? What steps have you taken so far? When you try to stream the built-in Nest Cam, do you get error messages from the:

• Nest Hub Max
• Home app
• Google Home for web
• Nest app

I look forward to your response.

Regards,

Juni

[DcsChanito]

No les lights it’s used to change between orange and green lights but it just turned off completely 

also the errors come in from all the sources of the view that you listed 

I have tried to turn off and on the camera but it’s stays the same 

[Muddi]

Hey DcsChanito,

To confirm, have you tried to reset your Nest Hub Max?

Cheers,

Muddi

[DcsChanito]

Yes I have and it’s still the same problem

[Juni]

Hi DcsChanito,

Thanks for trying that troubleshooting and sorry that you are still experiencing it. Could you provide the firmware version of your Nest Hub Max? Also, since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[Juni]

Hello there,

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Juni

[burguetjf]

Hi Juni

The streaming works, with the green light on. The without warning or error message, it just stops. This happens many times over the whole year.  Before, just removing the plug and rebooting worked for me. Not anymore apparently.

In the Home Control menu >> Cameras Live video : when trying to live view video, I get a message "Connecting" for about 15 seconds followed by "Kitchen display is off right now". Kitchen being the name of my Google Nest Hub Max, of course.

In the Android Home application, the View Nest Cam on that device indeed shows the "Camera off" label under the device name.  At the bottom of tha screen, clicking on "Turn on" only bring a blue swirl at the center of the screen for about 10 seconds. No messages. The camera remains off.  On that same screen, clicking on "More" (on the right of the"Live" button) confirms that the camera is Off both in writing and with the crossed camera icon. Clicking on the non-crossed camera icon gives me a blue "Connecting" message under the "Camera" title,  where the "Off" text was written, for about the same 10 seconds.

All devices are on the same wifi routers, less than 5 meters from it.

Hope this helps.

JF

[Alex_S]

Hi burguetjf,

We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Thanks,
Alex

[Alex_S]

Hi there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,
Alex

[DenDen]

Firstly, who marks answers as recommended even though the person who raised the problem saide that it did not help?

I have had this exact same issue for about 6 months.

Hub Max works fine in every way, been through problem solving with Google support, multiple resets etc, but the camera will not connect to the network.  Camera does know I am nearby however.

I think a software update earlier this year broke the camera on some devices.

[Juni]

Hi DenDen,

Thanks for posting. Since you already contacted our support team, could you provide the case number so we can check for you?

I look forward to your response.

Regards,

Juni

[DenDen]

Hello, case number 4-7069000034648

[Alex_S]

Hey DenDen,
 

I’ve asked the team for a follow-up regarding your case. Kindly reply to the email our support team has previously sent so she can continue with the investigation with a senior specialist.

Kind regards,
Alex

[DenDen]

Done, missed that last message from them as there are so many, been answering questions and responding since mid-August.

Thanks for any advice you can offer.

[Alex_S]

Hey there,
 

The team is currently investigating your case. We appreciate your patience regarding this. I will get back to you as soon as I get any news to share.

Warmly,
Alex