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Google home not connecting

JoelA156
Community Member

Went on vacation returned google home not working.

Tried to chase network and failed

Should I do a factory reset on both goole homes

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @JoelA156 

You may want to do that factory reset. You can then set them up like new on your network. 

Factory reset Google Nest or Home speakers or displays - Google Nest Help 

Azarco
Community Specialist
Community Specialist

Hey there,

 

Thanks for the suggested steps, JillG.

 

JoelA156, checking back in if resetting your Google Home work. Let us know by updating this thread, and the Community will be happy to lend a hand.


Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess