Google home speaker isn't working after power fluctuation

[Nimisha]

I have Google Home 1st gen which is cylindrical long and the bottom half is a speaker. A few days ago, There was a terrible electric fluctuation in my home and the short circuit/power cut led to the damage of Google Home. Since then Google Home has completely stopped working. Please help by suggesting the right option to repair the device.

I am looking forward to a reply.

Nimisha Manjunathan

[gmelanymelissa]

Hi @Nimisha,

Thanks for posting here in the community. I'm sorry to hear your Google Home speaker 1Gen isn't working after a electronic fluctuation. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Are other devices able to receive power from the same outlet?
• Does it show any LED lights that indicate that it has power?
• Is the official power adapter that came with the speaker used on the device?
• Have you tried to use another wall outlet?

In the meantime, let's check this tip:

• Unplug the power adapter from the outlet and the speaker.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the speaker.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the speaker.

Keep me posted. 

Best regards,

Melany

[Nimisha]

Greetings,

Thank you so much for your support, I tried everything as you mentioned but nothing worked. 

Answering your 1st few questions,

1. Yes, there is no problem with the power outlet.

2. The LED lights aren't shown on the speaker.

3. Yes , I am using the genuine power adapter of the speaker.

4. I tried changing the power outlet.

But, still nothing worked.

Please try to help me to fix this.

Looking forward to hearing from you.

Thank you,

Nimisha

[mejiacruz]

Hi @Nimisha,

Thanks for the information you shared about the power fluctuation you had and about the troubleshooting steps you have taken so far, for this situation unfortunately due to the type of issue there are no other options we can suggest from here to have your device working, what we can offer is to escalate the issue to a senior team that will help us to check additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

Please let me know once you’re done.

Regards,

Josh