Google home speaker won't turn on

[Alkubik]

My Google home mini speaker (2nd gen I think) is no longer turning on. Nothing has changed on my side. It sits on a table all by itself and just suddenly stopped working. I've tried reboot, the reset, it says it's not connected and is offline in Google home..wifi is the same, Bluetooth turned on. We use this to play music from Spotify and really missing out on our morning dance sessions (my toddler and I). I even tried the unplug wait ten seconds, ten times suggestion I found on another post. Is there anything else I can do? Would be a shame to throw it out, so wasteful. I've only had it for 6 months. 

[Juni]

Hi Alkubik,

Thanks for posting and for being a step ahead of us. 
 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try this steps below?

1. Unplug the power adapter from the outlet and your Nest Mini.
2. Leave it unplugged for 20 seconds.
3. Plug the power adapter into your Nest Mini.
4. Plug the other end of the power adapter into a wall outlet that works.
5. Check if any LED lights would appear on the back of your Nest Mini.
6. If that did not work and you have another Nest Mini, could you try to use its power cord and see if it will power on?

Let me know how it goes.

Thanks,
Juni

[Alkubik]

Hey Juni,

Thanks for getting back to me quickly. I tried the 20 second idea, no lights. Unfortunately, this is my only speaker so no there cord. Any other ideas? Maybe it's still under warranty but I bought it in the USA and live in Czech Republic. 

[Alkubik]

Hey Juni,

I did find another power plug that fits, and viola it works. Unfortunately the cord is tiny and is US style plug so it needs a converter which is just too much to set up and keep plugged in for this speaker setup. Any chance google would send me a new power adapter? And if not, what is this specific type called? I know there are different sizes of the other end of the cord (opposite the outlet side) and don't want to buy the wrong one. 

[Princesss]

Hi Alkubik,

We wish we can send you one, however, we can only replace the device in supported countries where Google Nest Mini is released. As a workaround, you can try checking your local electronic stores if they carry the same cable with the same specs for the Nest Mini.

You might want to check this link for more info.

Best,

Princess

[claireb707]

I have a similar problem, one of my minis has apparently died, cant reboot, cant factory reset, have tried different cable as well.

[claireb707]

Also tried posting my own thread but it got marked as spam 😞

[Azarco]

Hello claireb707,

We're sorry for that and that certainly hasn't been easy for you. When you plug in your Google Nest Mini, are you seeing any lights on it? Also, when and where did you purchase your Nest Mini? 

Regards,
Alex

[claireb707]

Initially seeing 2 white, then 4 white lights but then nothing.

Can't remember when it was purchased but this one has been replaced once when it died after a firmware update 3 years (almost exactly) ago. Mine is a home mini though not a nest mini

[Azarco]

Hey there,

Gotcha. Could you give these steps a try:

• On the side of the device, unplug the power cord > wait 10 seconds > plug the power cord back in > wait for the 4 LEDs to light up.
• Repeat the first step, 10 more times.
• On the last attempt, wait for the device to announce "Welcome to Google Home".
• Set up the device in the Google Home app.

Keep us posted.

Thanks,

Alex

[Azarco]

Hello claireb707,

We don't want to be a nudge but we'd like to check if you're able to try the steps above? Let us know by updating this thread and the Community will be happy to lend a hand.

Best,

Alex

[claireb707]

Yes I tried that and it didn't work. I've got my own post now and I've been communicating with someone on there

[Azarco]

Hey there,

Got it. Since we exhaust all the possible troubleshooting steps, we'd love to check this with our team. You can fill out this form if you wish to proceed and let us know once you're done.

Regards,

Alex

[Azarco]

Hi claireb707,

Have you had the chance to fill out the form above?

Thanks,
Alex

[claireb707]

I did and Ive had an email about it today, thanks

[Princesss]

Hi claireb707,

Thanks for the update. Since you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Thanks for posting.

Best,

Princess