12-20-2022 09:52 AM
Hi all, recewtly I'm having multiple issues with my Google Home setup. I have:
The system worked great for a long time, but for the last few months it seems to be getting worse and worse. Examples are:
I have tried to adjust mic sensisitivity of the devices down to avoid any cross-room contamination, and am pretty sure it's not that.
Like I say, I haven't changed the setup for a couple of years now and it used to work fine - it just seems to be getting worse as time goes by. Thanks for any help
12-20-2022 09:45 PM
Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app.
Touch and hold your device's tile.
At the top right, tap Settings More. Reboot.
Greetings,
Peter
12-26-2022 04:00 PM
Hi MattRoberts,
We're sorry to hear that you're having concerns with your Nest devices. Let us help you find the solution and I know that you have already tried adjusting the mic sensitivity, thank you for that, but it would help a lot if we also do a sequential reboot on all your devices. Doing so will refresh all connections between devices. Unplug the power cord of your router followed by your 3 mesh points. After that, unplug your 3 Google Home Mini's. Plug them back in after 3 minutes starting with your router. Restarting your phone might also help. Monitor afterwards.
Tell us how it goes.
Best,
Dan
12-27-2022 12:25 AM
Thanks for the reply. Sorry, I should have mentioned it but I already manually restarted the system by pulling plugs sequentially - no change unfortunately
12-27-2022 12:29 PM
Hey there,
I hear you! And thank you for doing the provided steps. If you could, why don't we test out one of your Nest speakers? Is it a Nest Mini or a Google Home Mini? To do the test, it will really be of big help if you could do a factory reset on one of your Nest speakers to revert it back to its default and original settings. Setting it up is a must and this time around have it closer to your main router. Once the setup is done, give a voice command saying "Hey, Google! Sync all devices", if there are devices needed to be synced back.
Hope this helps.
Regards,
Dan