cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google home

Gatinm
Community Member

Hola a todos, desde hace un mes estoy teniendo problemas con el Google home mini, se desactiva por si solo el micrófono sin ni si quiera haberlo tocado, veo que este problema reportan algunas personas, de igual manera ya le reseteé de fabrica pero el problema persiste,  que debo hacer ?

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @Gatinm!

 

Thanks for posting here in the community. I'm sorry to hear your Google Home Mini's microphone deactivated on its own. Help's here!

 

To better understand the situation, I'd like to ask a few questions:

 

  • What kind of Google Home Mini do you have (1st Gen or 2nd Gen)?
  • How did you perform the factory reset?
  • Did you get an error message?
  • Does the Nest Mini deactivate the microphone by turning the toggle switch off?

Keep me posted.

 

Regards, 

Melany