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Google hub camera suddenly won't turn on

MSM
Community Member

The camera on the Hub Max suddenly won't turn on and I can't find any way to fix it. Already tried all of the obvious potential problems. Working one minute and the next..."camera is off" with no way to turn it back on...

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi MSM,


Thanks for reaching out. I am sorry to hear that your Google Nest Hub Max camera is suddenly not turning on. That is a frustrating issue and I would be more than happy to try and help resolve this issue.

 

At the moment, this is an emerging issue and our team is aware of this situation. 

 

In order for the team to look into this issue further, I would appreciate it if you sent in feedback using the keywords, "Nest Hub Max camera offline" from either your device or the Home app. You can check out this article for more information on how to do so.

 

I appreciate your patience as our team looks into this further and I'll keep you posted as more information becomes available. Feel free to continue sharing your feedback or any updates. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

Just checking to see if you have any other questions or concerns, thanks.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.