Google hub max camera consistently not working

[Mknest2023]

The camera sometimes works for a brief moment (minutes) when trying to view it from my phone. Eventually it stops working. Sometimes rebooting the nest hub max resolves the issue for a minute and then it stops working again. 

I’ve reviewed and followed instructions from another post here with similar issues including removing the device completely and re adding the device again (have done this 3 times) but still have the same result.

please advise as it’s pretty disappointing performance and reliability.

regards

michael 

[Juni]

Hi Mknest2023

Thanks for posting and for being a step ahead of us. What is the distance of your Nest Hub Max from your Wi- Fi router? When it stops,  what message are you getting from the app? Does it happen when you stream the camera on the actual device?  

Try moving your Nest Hub Max near your router and observe if it will make a difference. Setting it up using another network will also help us isolate this.

I look forward to your response.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni