Has anyone had any experience with their Nest Hub Max freezing while displaying photos (from Google photos) or even artwork (Google curated artwork). I am now on my 2nd Nest Hub Max device and continue to have the same problem. Photos will change (I have the time set to 30s) for a bit of time, but then the device freezes on one photo. All other aspects of the device work just fine. The only way to start the photoframe moving again seems to be to open up Google Home and click on "Edit Photoframe". As soon as I do that, the photos start cycling through again.
I have called Google more times than I can count, after 2 months they replaced the first unit that was doing this, but now it's happening on the new unit also.
@MplsCustomer, thanks for the help.
gkal24, thanks for posting and for being a step ahead of us. A few things: could you provide the case number that was provided when you contacted our support team? Are you using a dual band router? If so, which band is it connected to? What is the distance between your Nest Hub Max from your router?
Keep me posted.