04-12-2023 08:36 PM
Hello
On the home app my hub max won’t connect to the cloud. I tried restarting it and removing the device and deleting the home but it still doesn’t work.
04-17-2023 05:06 PM
Hi Sasha2023,
This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Are you using a Google account with a Gmail domain? Is the setup successful? If not, then it would help a lot if you could do a sequential reboot first:
If the issue persists, let’s factory reset your Nest Hub Max to revert it back to its original settings and set it up fresh. Follow the steps below:
Let me know how it goes.
Best,
Dan
04-20-2023 08:11 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Juni
04-21-2023 08:27 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Juni