This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Are you using a Google account with a Gmail domain? Is the setup successful? If not, then it would help a lot if you could do a sequential reboot first:
If the issue persists, let’s factory reset your Nest Hub Max to revert it back to its original settings and set it up fresh. Follow the steps below:
Let me know how it goes.