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Google hub won’t connect to cloud

Community Member


On the home app my hub max won’t connect to the cloud. I tried restarting it and removing the device and deleting the home but it still doesn’t work. 


Community Specialist
Community Specialist

Hi Sasha2023,


This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Are you using a Google account with a Gmail domain? Is the setup successful? If not, then it would help a lot if you could do a sequential reboot first: 


  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.


If the issue persists, let’s factory reset your Nest Hub Max to revert it back to its original settings and set it up fresh. Follow the steps below:


  1. Save any important footage from your device's video history.
  2. Remove your Nest Hub Max from the Google Home app.
  3. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.


Let me know how it goes.




Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.