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Nest Audio WiFi burn out?

Kardoeves
Community Member

My Nest Audio is just over two years old and suddenly disconnected from the WiFi. 

I factory reset and tried to reconnect via the home app and got a message that it failed to connect and check my router. 

I have done everything since such as reset the network, password and all the guidance online - even reset and tried on other people's networks and nothing. 

Before chucking £90 in the bin as I guess my warranty is up, does Google repair? Or is there anything else I could try? 

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Sounds like you've already tried some good troubleshooting steps. Here are some other steps you can try:

Need help with setup? Troubleshoot common Google N… - Google Nest Community

Thanks for this but I have tried all today and still get the message that it fails to connect and check router. There's nothing changed on the router and all the other nest devices connect fine. I think the WiFi has bust in the device despite it seeing connections etc.   In the 2 or 3 weeks leading up to this the device would randomly say " something's gone wrong" for no reason. 

David_K
Platinum Product Expert
Platinum Product Expert

If other Nest devices are still working fine, and you've tried a reset, as well as those steps, I'd suggest that you contact the Google Nest support team. They'll be able to check on further possible troubleshooting options and next steps.

Dan_A
Community Specialist
Community Specialist

Hey there

 

I'm jumping in to ensure everything is good here. Have you seen davidking's last response? Let us know of the answers so we could take a closer look at them.

 

Best,

Dan

Juni
Community Specialist
Community Specialist

Hi there,

 

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni