Google mini nest

[Svein]

Greatings people im new here on this community.

Right to the issue im having experience that google mini nest keeps reset it self or removed from google home app (IOS) (latest IOS version) and i have tried changed 3 accounts each time and did factory reset 2 times 
the issue still the same no matter what i do. I dont know if its google service is having issue lately 

is there any of you guys knows whats going on? 

[David_K]

Can you explain further what you mean by resets itself? That should only happen if you follow the steps to manually reset it using the mic off switch and pressing and holding the top of it. Do you mean it disappears from the Home app? 

Factory reset Google Nest or Home speakers or displays - Google Nest Help

[Svein]

Yes every time around 3-4 AM cet timezone it just reset the device it self or completly remove from google home app and i have to re-setup each time and the voice assistants language changed each time its like someone has gain access to it.

~ Svein

[David_K]

It won't be being reset, unless someone is physically doing that using the buttons on the device. It can't be reset using the Home app, or any other way than using the buttons on the device.

If it's disappearing from your Home app, have you shared your home with anyone else who could be removing it from the app? Or do you share your Google account with anyone else?

Share a home and devices in the Google Home app - Google Nest Help

If it's being removed from the app, that doesn't reset it so it loses all its settings, it just means you'll no longer see it in the app.

Let us know what you find out!

[Svein]

At first once i got the nest at the start i have my girlfriend access to it and it worked fine until it just gone from google home app so i removed my girlfriend access on google home and the issue still there. I still have all my settnings but each time i have to re-add the nest to google home i have to do the re-setup once again

~Svein

[David_K]

That's definitely not normal. Let's go over a few things:

1. It's connected to your own Wi-Fi network that you control?
2. If you open the Home app > Settings > Household, you see nobody but you listed?
3. You're confident nobody else has access to your Google account?

[Svein]

i have 3 different account that i personal owned and i have tested them no one else has the access to the nest and i control to my own network that i have fully admin access to it
i have changed the wifi password to be safe. 

i am 100% confident nobody else as access to my google account.

[David_K]

In that case, I've no further suggestions and have asked a specialist to review next steps with you.

[Dan_A]

Hi Svein,

Thank you for the above steps. Just so we are on the same page, when you did the reset, was it the same steps as what you see in this link? Is your account a Google account with a Gmail domain? Does it unlink itself from the Google Home app multiple times a day or just between 3-4 AM?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, follow it up with a factory reset to revert it back to its default and original settings. Here’s how:

1. On the side of your device, switch the mic off.
2. The lights will turn orange.
3. Hold the center of the Nest Mini, where the lights are on top.
4. After 5 seconds, your device will begin the factory reset process.
5. Keep holding for about 10 seconds more, until a sound confirms that the device is resetting.
6. Redo the setup then monitor.

Keep me posted

Thanks for helping, davidking!

Best,

Dan

[Svein]

---

@Dan_A wrote:

Hi Svein,

Thank you for the above steps. Just so we are on the same page, when you did the reset, was it the same steps as what you see in this link? Is your account a Google account with a Gmail domain? Does it unlink itself from the Google Home app multiple times a day or just between 3-4 AM?

sometimes it does random by it self each day and sometimes it doesnt 

once i open the google home app it just gone from group and i have to do re-setup again.

and i have changed different account the issue are the same one i did safe side that i made brand new account to be sure but the issue are the same problem.

---

@Dan_A wrote:

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, follow it up with a factory reset to revert it back to its default and original settings. Here’s how:

1. On the side of your device, switch the mic off.
2. The lights will turn orange.
3. Hold the center of the Nest Mini, where the lights are on top.
4. After 5 seconds, your device will begin the factory reset process.
5. Keep holding for about 10 seconds more, until a sound confirms that the device is resetting.
6. Redo the setup then monitor.

Keep me posted

Thanks for helping, davidking!

Best,

Dan

---

first one i did that step the issue still the same again.

and the second step i have already done that twice a row and the issue are still the same

[Dan_A]

Hi Svein,

We appreciate you doing the steps provided above. Let's try this instead to isolate further: 

• To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Monitor and let me know if the issue persists.

Best regards,

Dan

[Svein]

i will try that solution i will get back to you once i have the time for it 
wont take this long to setup.

updated i have tested it and it works completely fine by using mobile hotspot
nothing abnormal behaviour then i put it back to my main network and it works fine. 
then i would assume its my internet having problem or the google service had some issue around that happen?
FYI i bough this nest since January this year and it worked couple months until happen around march

- Svein

[Dan_A]

Hey there,

Thanks for the confirmation. It may or may have been with your connection itself. Since we've already tried it with your mobile hotspot and there's no error, how about if we isolate further instead. You need to contact your ISP or your router/modem's manufacturer to guide you when you access its settings and see if changes can be made. Check this out:

• Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
• UPnP should be enabled.
• AP Isolation disabled.
• Make sure a VPN or Proxy Server is not configured on the network.
• Confirm distance between router, setup device and Google Home are optimal.
• MAC Filtering should not be enabled on the router.
• Preferred DNS settings: 8.8.8.8 or 8.8.4.4

Let's hit one out of the ballpark.

Cheers,

Dan

[Svein]

---

@Dan_A wrote:

Hey there,

Thanks for the confirmation. It may or may have been with your connection itself. Since we've already tried it with your mobile hotspot and there's no error, how about if we isolate further instead. You need to contact your ISP or your router/modem's manufacturer to guide you when you access its settings and see if changes can be made. Check this out:

• Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
• UPnP should be enabled.
• AP Isolation disabled.
• Make sure a VPN or Proxy Server is not configured on the network.
• Confirm distance between router, setup device and Google Home are optimal.
• MAC Filtering should not be enabled on the router.
• Preferred DNS settings: 8.8.8.8 or 8.8.4.4

Let's hit one out of the ballpark.

Cheers,

Dan

---

so far i check list i have done 
1. optimize the 2.4ghz (default or put in auto) all though the nest is connected to 5Ghz network 
2. UPnP enabled (by default)
3. VPN or proxy server not been touched nor setup at all.
4. distance with router and nest are very close tight each other.
5. Mac filtering is disable 
6. DNS hasent been changed same been provided (more like default settnings)

7. AP isolation is disable

Hopefully that should work as it should be.

-Svein

[Svein]

it still act the same issue i dont know what it is 

-Svein

[Muddi]

Hi Svein,

To confirm, are you using a personal Gmail account? Also, are you able to monitor your device in 48 hours while connected to a mobile hotspot?

Cheers,

Muddi

[Svein]

No im not able to do that. It will consume of my mobile data i have limited. And also it keeps disconnect from wifi most of the time 

or worst wants to reset to reconnect the wifi

[Muddi]

Hi Svein,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi

[Svein]

Noted will keep eye on the email.

-Svein

[Muddi]

Hey there,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi
 

[Svein]

I still need help.