Google nest Hub Display not turning on. Seems some issue with power cord and adapter

[Vijay4]

Hi, the Google Nest display doesn't seem to turn on, facing this issue since yesterday, seems there is some power card adapter issue due to that the device doesn't turn but there has been no damage to the cord or the adapter issue happening since yesterday that nest hub display turns off abruptly and today it seems to be completely turned off and is not switching back on whatever i try.

Can anyone suggest what to do and try on this?

[Alex_S]

Hi Vijay4,

I’m sorry to hear about what happened to your Google Nest Hub 2nd gen. Are you still using the official power cord that came with it? Also, have you tried to plug it into a different wall outlet? Do you have another Google Nest Hub 2nd gen? If yes, try to use its power cord and see if this Google Nest Hub 2nd gen will power on. Keep us posted.

Regards,
Alex

[Vijay4]

Hi, yes i am using the official power cord that came in the device box, also i tried plugging into different wall outlet but no luck..i don't have any other nest hub device. Since two days i was facing the issue that device switches off suddenly and then turns on abruptly(as if it lost power connection) and since the time i reported issue it's not turning back on, but if i try putting the cord in difficult positions it turns on sometimes. There is some issue with the power cord but i do not see any kind of damage to it.

Kindly revert with what next to do.. 

Thanks, 

[Alex_S]

Hi there,

Thanks for the information provided. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[Alex_S]

Hey Vijay4,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex