Google nest audio - stuck after factory reset

[Cosmyn198304]

Hi All,

I have a Google Nest audio and after a factory reset it is not responsive. It loops and never arrives to the "Welcome to Google Home" message. It just shuts down and restarts and so on. I have tried contacting the home support but all that was offered is the 10 plugs/unplugs at 10 seconds apart solution, which for me did not work. The advise was to go to a third party repairing center to have your device checked.I know the device has no hardware issues so this software issue remains. Does this mean i have to throw it, although the hardware part is ok ? Any idea what a 3rd party repairing center can do ? Reinstall the software ? Thank you

[Princesss]

Hi Cosmyn198304,

Thanks for reaching out to Google Nest Community.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Alex_S]

Hello there,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,
Alex