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Google nest display

Djolefer
Community Member

Hi guys,  you are my last chance, my nest display stuck on G logo, I tried everything, and all troubleshooting steps, but no success, just one day it stopped working, while my other display, and all other devices, speakers, is still working fine 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Djolefer,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Azarco
Community Specialist
Community Specialist

Hey Djolefer,

 

Checking back — still need our help? This  scenario might be related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

 

  • Have you tried plugging the device to a different power outlet?
  • When was this issue (stuck on gray G logo) first noticed?
  • Was the device already in this state when you first discovered it?
  • If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
  • Did you unplug the device or was there a power outage shortly before you discovered this issue?

Give these steps a try:

  1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
  2. Repeat the first step, 10 more times.
  3. After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Looking forward to your response.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Djolefer,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Regards,

Alex