Google nest doesn't work

[Arayapa]

Hi, mi device doesn't work.  It seems to be off and is doesn't turn on when i plugged in. I try basics like plugging into another outlet, leaving it unplugged some time.. but nothing.

What else can i do before throwing it away?

By the way i haven't change the original power adapter. Just went off with no reason. 

[MplsCustomer]

@Arayapa 

You could try removing the device from your account in the Google Home app and doing a factory reset:

https://support.google.com/googlenest/answer/7073477

And then reinstalling the device.

[Dan_A]

Hi Arayapa,

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? When did your issue begin? Do you have another Nest speaker with which you can use its power adapter? Are you connected to a surge protector? When and where did you buy your Nest device?

Let’s try to discharge your Nest device:

1. Unplug the power adapter from the outlet and the speaker or display.
2. Leave it unplugged for 20 seconds.
3. Plug the power adapter into the speaker or display.
4. Plug the other end of the power adapter into a wall outlet that works.
5. Check if any LED lights would appear on the back of the speaker or display.

Let us know how it goes.

Thanks for helping, MplsCustomer!

Best,

Dan

[Arayapa]

Hi Dan,

Thanks for your attention and sorry for my delay in getting back to you. Here are my comments:

which Nest speakers are we working with? Nest Audio

When did your issue begin? A couple weeks ago, from one day to another, no particular reason.

Do you have another Nest speaker with which you can use its power adapter? No, but the power adapter seems to be working ok, I used an electric tester and it shows 24Volts as specified on the label.

Are you connected to a surge protector? No, the power outlet works ok.

When and where did you buy your Nest device? Mid Last year at a local tech shop, Santiago Chile.

I have tried your advise of unplugging but no LED lights appears on the speaker (does not have display) neither make any sounds and on google home app appears "unavailable"

I would appreciate any help before throwing it away...

Regards, 

[Arayapa]

Hi, thanks for your answer. I can´t perform a factory reset because the speaker does not work at all. Power adapter is ok. Just stopped working from one day to another with no particular reason nor simptom or visible damage.

[Alex_S]

Hello Arayapa,
 

Thanks for providing all that information. We normally check the eligibility of the device for a warranty replacement for this issue; however, Chile is yet to be supported for a Google Nest Audio purchase. You can refer to the article about Devices & services country availability for further information.
 

We suggest you contact the local tech stop where you purchased the device to get its warranty.

Sincerely,
Alex

[Arayapa]

Sadly, to get the warranty from the supplier they asked for the receipt wish I do not longer have. So I guess the option is throwing it away and do not recommend your products and tell everyone i can that do not use your nest products... and try with Alexa i supposed. thanks

[Dan_A]

Hey there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
 

Thanks,

Dan

[Arayapa]

Hi Dan, 

Thanks for your interest on helping me and try to give a good costumer service.

I already filled out the form.

Regards,

[Dan_A]

Hello again,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there.

Cheers,

Dan

[Arayapa]

Thanks Dan, I'll be looking forward for your team to contact me.

Regards

[Alex_S]

Hi there,
 

We’re glad to help. Should you have other questions or concerns about Google Home/Nest devices, you know where to find us. We’ll be more than happy to assist you.

Best,
Alex